Customer Support Executive [EL]

• Coordinate shipment operations to support the accurate and timely processing of logistics activities.
• Prepare and process shipment documents, manifests and invoices, ensuring relevant costs are properly recorded.
• Update shipment details, operational records and customer information accurately and promptly in the system.
• Coordinate with carriers, vendors, warehouses and transport subcontractors to facilitate efficient cargo movement.
• Liaise with internal departments, overseas offices and external customers regarding shipment arrangements and operational matters.
• Respond to shipment-related enquiries and provide timely updates on delivery status and service issues.
• Identify potential operational issues, assess customer requirements and coordinate suitable solutions.
• Handle service complaints and discrepancies, ensuring corrective actions and follow-ups are completed within agreed timelines.
• Maintain compliance with internal operating procedures and applicable external requirements.
• Carry out other reasonable duties relevant to the position as assigned by Management.

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EA License No: 20C0270

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