Customer Service Manager

Job Summary

You will respond promptly and professionally to client inquiries, gather and assess customer needs, educate salon customers, and resolve feedback to ensure high customer satisfaction and retention.

Responsibilities

• Respond promptly and professionally to client inquiries to resolve concerns effectively
• Gather detailed customer information to accurately assess and fulfill client needs
• Educate salon customers on products and services based on their specific needs during visits
• Provide professional and supportive customer service to encourage repeat visits and prevent negative experiences
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Communicate promptly and clearly to address customer queries using the best approach
• Acknowledge and resolve customer feedback and concerns to improve satisfaction
• Demonstrate thorough product knowledge to answer customer questions accurately
• Coordinate and communicate effectively with team members and management
• Monitor and ensure customer satisfaction to increase customer retention
• Collect and analyze customer satisfaction feedback for continuous service improvement
• Provide constructive feedback on operational efficiency and customer service processes

Preferred competencies and qualifications

• Prior experience in the beauty industry
• Ability to remain calm and handle difficult customers effectively
• Computer literacy
• High standards of customer communication skills
• Exceptional interpersonal skills
• Consistently well-groomed to meet salon and company appearance standards
• Professionalism in customer service