CUSTOMER SERVICE OFFICER

Responsibilities

• Manage communication with assigned customers by handling enquiries, providing updates, and resolving operational issues to maintain customer satisfaction
• Process orders accurately using Warehouse Management System (WMS) to ensure timely coordination of inbound and outbound shipments with the warehouse team
• Monitor inventory levels and accuracy by supporting cycle counts and investigating discrepancies to maintain stock integrity
• Prepare billing documents, verify invoice accuracy, and generate KPI and operational reports to support financial and performance tracking
• Collaborate with warehouse, transport, and management teams daily to coordinate activities and ensure smooth logistics operations

Required competencies and certifications

• At least 1 year of working experience in the logistics or warehouse industry
• Ability to maintain strong attention to detail while working effectively under pressure
• Effective communication and coordination skills to facilitate teamwork and customer interactions