Sales & Operations Executive

Join a vibrant environment where music meets retail. This role offers a clear career progression pathway to Sales & Operations Manager and Operation/Business Director positions. Candidates with strong relevant experience and higher qualifications may be considered for direct appointment as Sales & Operations Manager.

Duties & Responsibilities:

1. Work in a music school and retail outlet environment
2. Warmly welcome prospective students and parents, identify their musical goals and actively convert inquiries into free trial lessons and long-term enrolments
3. Coordinate and process new student enrolments, new music course and package activation, recurring music lessons retentions, monitoring student learning journey record and observe teachers’ classroom teaching effectiveness
4. Spearhead the promotion and sales of company service packages and concert/recital tickets
5. Act as the primary touchpoint for student/parent feedback, ensuring a customer experience that minimizes student withdrawal
6. Assist with invoice/billing administration, resolve customer enquiries/feedback and perform make up lessons' arrangements, if required
7. Follow Standard Operating Procedure (SOP) and work instruction
8. Maintain real-time records of all tasks, customer orders, follow-up actions and outstanding matters in shared cloud spreadsheets (Google Sheets), ensuring that information is updated promptly and consistently across all communication channels

Job Requirements:

Singaporeans/Singapore Permanent Residents with decent qualifications

Diploma in any discipline

Proficiency in Google Sheets with strong attention to detail and data integrity

No experience required; training provided

Benefits

• Working on retail hours on 5 day work week, salary starts from $3000++
• Internal mobility opportunities including course specialist, sales specialist, management role, HQ division positions
• Free music courses and comprehensive medical insurance
• Sign-on Bonus of $3,000

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