Application Operations Engineer (Bank)

As we are covering the bank’s global operations, you will work in rotational shifts and also be occasionally doing on-call support during non-business hours.

On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).

• Morning: 7am-4pm
• Afternoon:2pm-11pm
• Evening: 4pm-1am

Main responsibilities

• Providing primary operational technical support and assist the functional support teams
• Improving complex operations (DRP, Migrations, Major maintenance etc.)
• Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
• Reducing time-to-market by implementing CICD pipelines where possible
• Managing technical issues, escalations and ensuring good level of delivery
• Maintain, improve and standardize existing workflow processes and framework
• Promoting knowledge sharing within the organization (trainings, documentations etc.)
• Bridging the gap between Dev and Ops
• Maintain programmable code outlined in technical instructions and specifications for operating systems.

Qualifications and Profile

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Functional

• Experience in a banking environment.

Technical

• Minimum 3 years of experience with UNIX environments
• Minimum 3 years of experience in scripting languages such as Python, Powershell
• Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
• Experience with task schedulers such as Control-M
• Good understanding of IT ecosystems and application architectures
• Knowledge about

- CICD pipelines, ITIL practices, Agile practices, Lean

- Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus

Other Professional Skills and Mindset

• Good analytical and problem solving skills
• Proactive and able to propose new ideas
• Positive attitude towards continuous learning and improvement
• Team player
• Curious about new technologies

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

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