Sports & Recreation Assistant Manager

Company Overview

The Singapore Island Country Club (SICC) is Singapore’s most prestigious and well‑established golf and country club. With world‑class facilities, a rich heritage, and a strong sense of camaraderie among our members, SICC offers a meaningful and rewarding environment for individuals who aspire to excel in the country club and hospitality industry.

We are proud to be Great Place To Work® (GPTW) Certified, reflecting our commitment to employee well‑being, engagement, and a positive workplace culture.

Job Summary
The Sports & RecreationAssistant Manager is responsible for supporting the Senior Sports &Recreation Manager in the effective management and development of the Club’sPickleball and Padel operations, as well as Island Lifestyle facilities, programmesand activities.

Responsibilities
Operations & Facility Management

• Oversee the smooth day-to-day operations of Pickleball, Padel and Island Lifestyle facilities and programmes.
• Ensure facilities are properly maintained, presented and ready for members’ use.
• Conduct regular inspections of assigned facilities and equipment and follow up promptly on maintenance, repair and safety matters.
• Ensure operational procedures, Club rules, booking policies and safety requirements are properly implemented and communicated.
• Identify operational and safety risks and take appropriate preventive or corrective action.
• Monitor facility utilisation and programme participation and recommend improvements to maximise usage and enhance the member experience.
• Ensure accurate and timely administration of bookings, registrations, attendance, billings and related operational records.
  
  Staff Management
• Supervise, guide and support Sports & Recreation staff assigned to the portfolio.
• Plan staff deployment and duty rosters according to operational requirements, programmes and events.
• Provide coaching and guidance to staff to maintain high standards of customer service, operational effectiveness and teamwork.
• Ensure staff are familiar with Club policies, operational procedures, safety requirements and programme information.
• Conduct regular communication and operational briefings with the team.
  
  Pickleball & Padel
• Assist in the development and management of the Club’s Pickleball and Padel programmes, including lessons, socials, competitions, events and other member activities.
• Work with coaches and instructors to review programme schedules, participation, lesson structures and operational requirements.
• Monitor the performance and service standards of coaches, instructors and vendors.
• Assist with coach/instructor agreements, contract renewals and other administrative matters relevant to Pickleball and Padel.
• Monitor court utilisation, programme participation and member feedback and recommend initiatives to grow participation.
• Assist in the planning and implementation of new Pickleball and Padel facilities and operational requirements where applicable.
  
  Island Lifestyle
• Oversee the operations and administration of assigned Island Lifestyle facilities, programmes and activities.
• Review existing Lifestyle programmes and recommend new activities or improvements based on member demand, participation and current recreational trends.
• Work with instructors, vendors and internal departments to ensure programmes and facilities are operated effectively.
• Monitor utilisation and performance of Lifestyle facilities and programmes and recommend opportunities to improve member engagement and revenue.
  
  Programmes, Events & Member Engagement
• Plan, organise and execute recreational programmes, social activities, competitions and events for members.
• Coordinate with relevant internal departments, Committees, coaches, instructors, vendors and external parties to ensure successful delivery of programmes and events.
• Prepare event plans, schedules, manpower requirements and operational arrangements.
• Prepare budgets for programmes and events and monitor expenditure against approved budgets.
• Assist in developing initiatives to increase member participation and enhance the overall recreational experience.
• Support the preparation and updating of programme information and publicity materials in coordination with the relevant departments.
  
  Committee & Administrative Support
• Support the Senior Sports & Recreation Manager in matters relating to the relevant Lifestyle and Rackets & Paddle Committees.
• Attend Committee meetings where required and assist in preparing meeting papers, presentations, reports, minutes and follow-up action items.
• Prepare utilisation reports, programme reports, event reports, financial information and other management reports as required.
• Follow up on Committee and Management decisions relating to the assigned portfolio.
• Assist in the preparation and monitoring of the annual operating budget and Profit & Loss performance for assigned programmes and activities.
• Ensure invoices, billings, payments and supporting documentation are accurate and processed in a timely manner.
  
  Member Service
• Maintain a high standard of service to Club members and guests.
• Attend to member enquiries, feedback and operational concerns promptly and professionally.
• Build positive relationships with members and encourage participation in Club programmes and activities.
• Handle service recovery and operational issues appropriately and escalate significant matters to the Senior Sports & Recreation Manager where necessary.

Job Requirements:

• Ability to commit to weekend work
• Good knowledge of sports operations, rules, and game management

Employee Benefits

• AWS & Variable Bonus
• Lunar New Year Hong Bao, usage of Club's sports & recreational facilities
• Annual Leave, Family Care Leave & Birthday Leave
• Flexible working arrangements, Dental Benefits & Duty Meals
• Employee Referral Fees
• Employee Privilege Discount at F&B and retail outlets/Birthday gift vouchers