Infrastructure Engineer (Structured Cabling)

Responsibilities

• Act as the first point of contact for IT deployment needs across APAC and EMEA offices.

• Work with Network Engineering to design network deployments supporting IP cameras and access control infrastructure.

• Manage integration vendors, distributors and internet service providers, resolve issues and ensure agreed scopes of work are delivered.

• Document defects and system malfunctions, and develop procedures for system updates, testing and functionality validation.

• Coordinate with workplace, real estate, physical security and build teams on planning, logistics and execution of network deployments, including low- and high-voltage planning.

• Provide troubleshooting documentation, best practices and cross-training for IT Operations teams.

• Maintain hardware inventories and identify replacement or upgrade needs.

• Communicate project status, follow up on vendor punch-list items and support commissioning of regional network deployments.

• Maintain system configuration files and infrastructure as-built documentation.

• Coordinate the office ISP service lifecycle, including circuit procurement, renewals and service changes. Maintain provider, circuit, support-contact and SLA records; coordinate maintenance and resilience testing; and lead outage triage, provider escalation, stakeholder updates, restoration and post-incident follow-up.

Minimum Requirements

• 3–5 years of experience in a similar role and a minimum high school diploma or equivalent.

• Expertise in structured cabling (Cat5E, Cat6 and Cat6A), optical fibre installation, data centre deployments and racking network switches.

• General knowledge of uninterruptible power supply (UPS) and backup power systems.

• Strong written and verbal communication skills.

• Willingness to work non-traditional hours and a modified work schedule when required.

Preferred Experience

• Troubleshooting enterprise network technologies, including Arista, Juniper and Fortinet.

• Wireless infrastructure, distributed antenna systems for in-building cellular coverage, emergency responder radios and trunked radio infrastructure.