Food Regional Manager

Detailed Responsibilities

• Oversee the daily operations and performance of all assigned food outlets.

• Ensure consistent food quality, portion control, presentation and customer service standards across outlets.

• Supervise and support outlet managers, chefs and operational staff.

• Assist outlet teams with cooking, food preparation and kitchen operations when necessary.

• Conduct regular outlet visits and operational inspections.

• Ensure compliance with food safety, hygiene, workplace safety and company procedures.

• Monitor the cleanliness and maintenance of refrigerators, freezers, cooking areas, exhaust hoods, drainage systems and other kitchen equipment.

• Manage staff scheduling, manpower allocation, attendance and operational coverage across outlets.

• Monitor outlet sales, food costs, labour costs, wastage, inventory levels and profitability.

• Implement cost-control measures and reduce food wastage, stock losses and operational inefficiencies.

• Review cashiering procedures, cash handling, loss prevention and stock control.

• Handle customer feedback, service recovery and operational complaints.

• Support recruitment, onboarding and performance management of outlet staff.

• Coordinate promotional activities, menu implementation and new product launches.

• Prepare operational reports and provide regular updates to senior management.

• Identify operational issues and implement corrective and preventive actions.

• Be hands-on and actively involved in outlet operations when required.

• Perform other ad hoc duties assigned by management.

Requirements

• Relevant experience in managing multiple food outlets, coffee shops, food courts or F&B operations.

• Strong knowledge of kitchen operations, food preparation, food hygiene and outlet management.

• Experience in supervising outlet managers, chefs and operational staff.

• Strong leadership, communication and problem-solving skills.

• Able to work effectively with employees from different backgrounds.

• Able to analyse outlet sales, costs, manpower requirements and operational performance.

• Willing to work split shifts or extended hours when necessary.

• Able to respond to urgent manpower or operational issues at short notice.

• Comfortable working in non-air-conditioned kitchen and outlet environments.

• Able to perform hands-on operational duties when necessary.