Senior Technical Consultant (CRM)

• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer

• Presenting to management for review, and making changes as required

• Onsite support

 Architect and develop custom CRM solutions using CRM SDK, C#, and .Net

 Having very good understanding on Mailbox set up and Server Side Synchronization.

 Very good exposure to CRM Security Roles and Team setup.

 Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.

 Provide technical guidance to team members

 Testing configuration against final requirements:

• Configure software modules based on requirements to test and deploy

 Preparing the training itinerary and materials and delivering training to end users

 Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager

• Following guidelines and checklists developed for deployment

• Adhering to timelines

 Assisting with the preparation of the project status report, project timeline and project budget

 Providing go live and post-implementation support

 Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required

 Design, build, and maintain efficient, reusable, and reliable code

 Ensure the best possible performance, quality, and responsiveness of applications

 Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues

 Maintain code quality and version

 Validate system performance by developing and conducting test scripts; completing bug fixes

 Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested

 Manage customer relationship through answering questions, resolving concerns and issues

 Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements:

• Degree in Computer Science or Engineering or equivalent work experience
• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online
• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.
• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.
• Proficient in C#, with a strong understanding of object-oriented programming
• Experienced in Webservice development like SOAP or REST protocol.
• Proficient in setting up and configuring Microsoft IIS (Internet Information Server)
• Proficient in code versioning tools such as TFS (Team Foundation Server)
• Willing to work in implementation and maintenance projects
• Willing to work in Government and Private projects
• Ability to work in both SDLC waterfall and Agile projects