Officer, Supply Chain Management (Order Management)

Key Job Purpose

Management of end-to-end customer orders, involving planning, co-ordination and documentation of shipments to our customers on timely basis. Includes close collaboration with internal & external stakeholders, to ensure timely and accurate order fulfillment and drive customer satisfaction, in a cost effective manner. Undertake value added projects to drive continuous improvement and deliver positive supply chain metrics.

Summary of Functional Duties & Responsibilities

• Primary contact for all customer orders, order inquiries, updates, and complaints.
• Co-ordinate and work closely with Suppliers and Planners to ensure timely supply of goods and delivery information to Customers.
• Ensure proper Shipping and Bank documentations are generated and verified to ensure timely realization of Sales revenue.
• Work closely with warehouse team and 3PL are ensure proper processes are practiced in the inbound/outbound operations of goods.
• Consolidate and analyze data from ERP system to monitor KPI as required to ensure optimal performance.
• Monitor and track Back Order Reports to work towards zero backlog.
• Responsible for customer satisfaction KPI (data collection/survey).
• Coordinate delivery document adjustment to facilitate reshuffling of inventory assignment to customer order with warehouse when need arise.
• Support urgent order processing & urgent shipment processing.
• Attend to order recognition on time.
• Develop and maintain Standard Operating Procedures and ensure processes are executed in compliance with SOX and regulatory standards/requirements.
• Ensure continuous process improvements to achieve excellence.
• Provide Backup to the Team and any other duties as requested by Supervisor.

Job Specifications

• Diploma in Supply Chain, Logistics, Business Administration or related disciplines.
• 3 years of experience in supply chain, order management or customer service operations.
• Proficient in MS Excel and SAP/ERP systems.
• Detail-oriented with strong accuracy in order processing.
• Good understanding of end-to-end supply chain operations.
• Able to multitask and work independently.
• Strong ownership, communication and stakeholder management skills.
• Proactive, customer-focused and a team player.