GUEST RELATIONS OFFICER

Welcome and greet all visitors, tenants, residents, and their guests in a warm and professional manner.

Oversee the daily operations of the concierge counter and attend to enquiries from tenants, residents, and visitors.

Handle complaints, feedback, and suggestions professionally and efficiently.

Provide administrative support to the management office whenever required.

Notify the respective hosts upon the arrival of their guests.

Direct visitors to the appropriate meeting rooms or designated venues.

Verify visitor registrations and deny entry to unauthorised visitors or individuals whose hosts cannot be contacted.

Answer and respond promptly to incoming telephone calls and emails.

Maintain the cleanliness, tidiness, and overall presentation of the reception area.

Perform other general administrative and ad-hoc duties as assigned by management.