Admin Assistant

Job Description

- Handle incoming calls and respond to emails.

- Assist with software setup, system configuration and data entry for ERP, CRM, and any Ticketing system.

- Update IT support service records, prepare monthly service reports, and send them to customers.

- Provide basic software user training and guidance to customers.

- Keep customer information and service documentation up to date.

- Follow up on pending service requests and coordinate with technical teams to ensure timely resolution.

- Support daily administrative operations, maintain documentation, and assist with ad hoc administrative tasks.

Requirements

- Basic knowledge of Microsoft Office (Word, Excel and Outlook).

- Good communication and interpersonal skills.

- Responsible, organised and detail-oriented.

- Willing to learn new software and systems.

- Able to work independently and manage daily tasks.

- Fresh graduates are welcome to apply.

- Minimum GCE 'O' Level, GCE 'A' Level or equivalent.

- No prior experience required; training will be provided.