Business Analyst

Job Description:

• Work on the implementation and optimisation of EMR systems.
• Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions.
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
• Collaborate with healthcare professionals to understand their needs and challenges.
• Perform documentation of requirements and new process/workflows for the developed solutions.
• Perform functional analysis of new systems and enhancements to existing systems.
• Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing and verifying test results and following up on issues to resolution.
• Liaise closely with business users and build good rapport particularly in the area of defining IT processes, organizations and workflow relationships to complement the solution.
• Support the team in defining project requirements, tracking and documentation of project progress with respect to time, resources, budget and demonstrated results.
• Identify, facilitate and ensure cross functional resource support for projects.
• Provide support and troubleshooting for EMR related issues.
• Monitor system performance and suggest improvements.

Requirements:

• Adaptability/flexibility with respect to changing end-user business needs.
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Dependability and willingness to take ownership of work activities and ensure that they are completed in accurate, efficient and timely manner.
• Initiative to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholder.
• The ability to communicate information clearly and concisely with project leadership and subject matter experts.
• Willingness to learn new software and systems.
• Seeking, logically examining, and interreting information from different
• sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
• Relationship building to gain trust and establish effective relationships with vendor and stakeholders.
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.

Qualifications:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new technologies.
• Experience in healthcare industry is an added advantage.
• Degree in Computer Science, Computer Engineering or IT equivalent.
• Minimum 5 to 6 years of experience in developing, implementing and maintaining IT systems.
• EpicCare Ambulatory and Compass Rose for Community certified.