Operations Coordinator (frequent travel)

Job Description: Operations Coordinator – Marine & Offshore

Industry: Marine & Offshore
Department: Operations / Service

Job Summary

We are seeking a well-organised and proactive Operations Coordinator to support daily service operations within the Marine & Offshore industry. The successful candidate will coordinate service activities, schedule technicians, liaise with customers and vendors, and ensure the timely execution of service jobs and maintenance projects.

This role serves as the key coordination point between customers, service engineers, technicians, suppliers, and internal departments to ensure smooth operational workflows and a high level of customer satisfaction.

Key Responsibilities

• Coordinate and schedule daily service activities, including maintenance, troubleshooting, repair, inspection, and installation works for marine and offshore equipment.

• Liaise with customers, shipowners, ship managers, shipyards, and offshore operators to arrange service attendance, vessel visits, and job schedules.

• Coordinate the deployment of service engineers and technicians to vessels, shipyards, offshore facilities, and customer premises.

• Prepare service quotations, work orders, service reports, job sheets, and other operational documentation.

• Monitor job progress and follow up with internal teams and customers to ensure timely completion of service assignments.

• Arrange the procurement, delivery, and availability of spare parts, tools, and equipment required for service activities.

• Coordinate with suppliers, subcontractors, and logistics providers to support service operations.

• Assist with vessel access arrangements, work permits, safety documentation, and other site-entry requirements where applicable.

• Maintain accurate records of service activities, job status, equipment details, and customer requirements.

• Support invoicing and billing processes by verifying completed work, service reports, timesheets, and supporting documents.

• Handle customer enquiries and provide updates on service schedules, job progress, and delivery timelines.

• Identify and escalate operational issues, scheduling conflicts, and resource constraints to the relevant teams.

• Provide general administrative and operational support to the service and operations departments.

Requirements

• Diploma or equivalent qualification in Business Administration, Logistics, Engineering, Marine Studies, or a related discipline.

• Previous experience in operations coordination, service coordination, maintenance coordination, or a similar role.

• Experience in the Marine & Offshore industry, ship servicing, marine equipment, engineering services, or shipyard operations will be an advantage.

• Good organisational and time-management skills, with the ability to manage multiple service jobs simultaneously.

• Strong communication and coordination skills when dealing with customers, technicians, suppliers, and internal stakeholders.

• Proficient in Microsoft Office applications; experience with ERP systems or service management software is an advantage.

• Meticulous, responsive, and able to work effectively in a fast-paced operational environment.

• A proactive team player with a strong sense of responsibility and customer service orientation.

Key Competencies

• Service scheduling and resource coordination

• Customer and vendor relationship management

• Operational planning and follow-up

• Documentation and administrative support

• Problem-solving and time management

• Communication and teamwork