Passenger Services Executive (CHANGI AIRPORT)

Job Description

· Provide professional assistance to passengers, including passengers with special needs and/or mobility assistance needs, to ensure a safe and smooth airport journey.

· Perform passenger assistance services which may include wheelchair, E-Caddy, buggy, WHILL and other airport passenger support services, depending on operational requirements and deployment.

· Assist and escort passengers to and from flights and through relevant airport touchpoints as required.

· Understand flight and deployment information and respond appropriately to operational and passenger requirements.

· Perform basic operational checks and first-level troubleshooting of assigned equipment, and report or escalate faults in accordance with operating procedures.

· Exercise good judgement and situational awareness when handling changing operational circumstances and passenger needs.

· Coordinate effectively with supervisors, airline representatives and relevant operational teams.

· Comply with airport safety, security, operational procedures and customer service standards.

Requirements

· Degree or Diploma Holders.

· Relevant hands-on experience in Customer Service Operations would be an advantage.

· 2-3 years of experience in the Airlines Customer Service field is preferred.

· Able to accept 6 days of rotating shift working hours as required by the airport’s operations (Morning shift, afternoon shift, and midnight shift) including Public Holidays.

· Fluency in written and verbal English and good communication and interpersonal skills.

· Required to attend and successfully pass the necessary training and/or assessments for assigned duties prior to deployment.

· Always maintain a high standard of personal hygiene, neatly attired and professionally groomed.

*We regret that only shortlisted candidates will be contacted