Credit Account Services Officer

Associate / Senior Associate – Account Services (Credit Operations)

About The Company

Sing Investments & Finance Limited (SingFinance) has more than 60 years of lending experience in the financing arena in Singapore. Our core activities include the acceptance of fixed and saving deposits from the public as well as the provision of loans and credit facilities to individuals and corporations, particularly the Small and Medium Enterprises (SMEs) in Singapore. The relationships that have been built over the years have earned us the reputation as one of Singapore’s trusted finance companies. We are seeking dynamic individuals to grow with us and to continue building relationships with our valued customers.

Responsibilities:

• Perform loan account servicing and maintenance functions, including loan account updates, loan rescheduling, interest rate revisions, fee processing, transaction posting, reconciliations, and preparation of customer correspondence.
• Support operational monitoring and reporting activities, including portfolio reviews, management reporting, audit confirmation requests, Credit Bureau submissions, and reconciliation of operational files.
• Maintain customer, dealer, and loan-related information across various systems and platforms, ensuring timely and accurate updates of records and master data.
• Attend to customer enquiries and requests through phone and email channels, including providing coverage for the customer service hotline when required.
• Liaise with internal stakeholders, business units, external parties, and technology teams to facilitate operational processing, issue resolution, system enhancements, and data requests.
• Participate in ad-hoc projects, operational process improvements, system enhancement initiatives, and User Acceptance Testing (UAT).
• Perform any other ad-hoc duties, projects, or assignments as assigned from time to time.

Requirements:

• Diploma in Banking & Finance or its equivalent. Fresh graduates and candidates with relevant working experience are welcome to apply.
• Customer service-oriented with good interpersonal and communication skills.
• Meticulous, analytical, and able to manage multiple tasks effectively.
• Highly motivated team player with the ability to work under pressure and meet tight deadlines.
• Proactive, responsible, and willing to take ownership of assigned tasks.
• Proficient in Microsoft Office applications, particularly Excel and Word.

Only shortlisted candidates will be notified.

Remuneration and corporate rank will commensurate with experience.