Key Account Executive

Job Responsibilities

Key Account Management & Customer Retention

• Manage a portfolio of key rental customers.
• Building strong relationships with customers to secure contract renewal and long-term retention.
• Conduct regular customer visits and business reviews (monthly/quarterly).
• Monitor customer satisfaction and proactively address issues to prevent churn.
• Identify early risk signals (low utilisation, complaints, overdue payments).

Account Retention & Fleet Growth

• Protect the existing rental fleet and ensure maximum contract renewal and retention.
• Identify opportunities to increase fleet size within existing key accounts.
• Increase share of wallet by identifying competitor units and opportunities to replace them with our equipment.
• Monitor competitor activities within key accounts and take early action to prevent competitor penetration.
• Identify upcoming replacement, expansion and operational requirements.

CRM &Customer Insights

• Maintain accurate customer data, contact records, and interaction logs in CRM system.
• Track customer activity, pipeline, and opportunities systematically.
• Analyse customer usage trends, rental patterns, and recommend growth strategies.
• Ensure timely follow-up on all customer enquiries and service matters.
• Support resolution of operational issues and customer escalations.

Accounts& Collection Support

• Monitor customer payment status and support collection of overdue accounts.
• Work with Finance team to manage credit control and minimize risk.

Market Intelligence

• Gather insights on competitor pricing, rental rates, and customer movement.
• Provide feedback to management to support pricing strategy and campaigns.

Job Requirements

• Minimum Diploma in Sales & Marketing or an equivalent qualification.
• At least 2 years of relevant sales experience, preferably in a B2B environment.
• Strong communication, interpersonal, and negotiation skills.
• Good technical knowledge and the ability to understand and communicate technical product information.
• Strong analytical and problem-solving skills.
• Familiarity with digital transformation, digital tools, and technology-driven business solutions.
• Possess a valid driving licence and be willing to travel for customer visits, if required.
• Self-motivated, disciplined, and able to work independently as well as collaboratively within a team.

What We Offer

• Competitive basic salary.
• Attractive sales commission and performance incentives.
• Monthly transportation allowance.
• Monthly handphone allowance.
• Career development and growth opportunities.
• Opportunity to build long-term relationships with key corporate customers.