Business Analyst (Contract) -[CCP for ICT Professionals (Product Development)]

About the Role We are seeking a detail-oriented and collaborative Business Analyst – AI Applications to support the development and implementation of our next-generation intelligent products. In this role, you will bridge the gap between business stakeholders, AI engineering, design, and product teams. You will focus on gathering requirements, analysing business workflows, and translating user needs and technical specifications into actionable functional requirements for AI-powered applications, with an emphasis on AI Agent integration, AI-enabled Content Management Systems (CMS), and Design Systems.

Key Responsibilities

• Requirements Gathering & Documentation: Collaborate with cross-functional stakeholders to collect, clarify, and document business and functional requirements into clear user stories, process flows, and acceptance criteria.

• AI Workflow & Process Analysis: Map user journeys and business logic for AI Agents—including user interaction flows, tool integration scenarios, context limits, and operational fallbacks.

• Design System Collaboration: Work with UX/UI designers and front-end developers to define functional specs and requirements for AI-specific UI components (e.g., dynamic chat interfaces, prompt inputs, streaming state indicators, and citation cards).

• AI CMS Integration: Analyse requirements for integrating AI capabilities into Content Management Systems (CMS) to support intelligent content generation, tagging, indexing, and workflow automation.

• Cross-Functional Execution: Work closely with developers, and technical lead to support agile sprint execution and backlog prioritization.

• Testing & Quality Assurance: Support User Acceptance Testing (UAT) and validate that delivered AI capabilities meet functional requirements, trust and safety guidelines, and performance expectations.

Requirements & Qualifications

• Business Analysis Experience: 2+ years of experience as a Business Analyst, Systems Analyst, or related role in software development or IT consulting.

• AI-Enabled CMS Implementation: Practical experience or hands-on knowledge in defining requirements for and implementing AI-enabled Content Management Systems (CMS), including AI content authoring, automated tagging/categorization, and CMS workflow integrations.

• Familiarity with AI Capabilities: Practical understanding of AI workflows, conversational interfaces, or agentic paradigms (e.g., basic concepts of RAG, prompt execution, and system tools).

• Design System Awareness: Basic understanding or working experience with Design Systems, component-based UI design, and user-centered interaction principles.

• Technical Communication: Ability to translate complex business needs into technical user stories and read system documentation (e.g., API capabilities, system specs).

• Analytical Thinking: Strong problem-solving skills, attention to detail, and ability to structure ambiguous requirements.

Nice to Have

• Experience managing backlogs or writing user stories in Jira, Azure DevOps, or similar tools.

• Exposure to headless CMS platforms (e.g., Adobe Experience Manager, Contentful, Directus) integrated with AI modules/APIs.

• Exposure to front-end component libraries or design tools such as Figma.