Account Manager, APAC

The Role

As our Account Manager, you'll own the day-to-day relationship with a growing portfolio of APAC merchants, helping them go live smoothly and get lasting value from Breeze. This is an account management role first: you'll be the merchant's go-to contact for onboarding, account questions, business reviews, and expansion conversations. You'll also bring enough technical grounding to handle first-line integration questions, triage issues, and escalate to the appropriate teams as necessary. Reporting to our Director of Sales, APAC.

You'll work closely with Sales, Product, Engineering, and Risk and Compliance to make sure merchants adopt Breeze quickly, stay healthy in production, and grow with us. As one of the first account management hires in Singapore, you'll help build the function from the ground up.

We're looking for someone who thrives in fast-moving environments, wants meaningful ownership, and is excited to build rather than simply maintain.

What You'll Do

• Own the day-to-day relationship with a portfolio of merchants across APAC as their primary point of contact, driving adoption, retention, and expansion.
• Take over newly signed merchants from Sales and guide them through onboarding and go-live, coordinating with our Solutions and Engineering teams where needed.
• Handle first-line API integration questions and guide merchants through our documentation to shorten time to revenue.
• Triage merchant issues and escalate to the respective teams (Product, Engineering, Risk, Legal, Compliance, etc.) and follow through to resolution.
• Expand accounts by identifying upsell and cross-sell opportunities, via regular account check-ins and business reviews covering performance, account health, and adoption of new Breeze features.
• Track and report on retention, revenue growth, merchant satisfaction, and account health, and keep CRM records and reporting up to date.

What We're Looking For

• 4+ years of experience in account management, customer success, or a similar client-facing role at a fintech or technology company. Payments experience is a plus but not required.
• Minimum conversational proficiency in Mandarin is required for this role.
• A track record of managing a portfolio of client relationships, with the commercial instincts to grow revenue from existing accounts.
• Basic technical foundations from working in a tech environment: you understand how APIs and webhooks work at a high level, can read an error message or API response to work out what went wrong, and know when to escalate.
• Comfortable working cross-functionally with global Sales, Product, Engineering, and Risk and Compliance teams.
• Familiarity with how online payments work, such as authorization, refunds, chargebacks, and settlement, or the curiosity to pick it up quickly.
• Competent with AI tools in your day-to-day work, using them to research, troubleshoot, draft, and automate, and keen to keep finding new ways to apply them.
• A clear communicator who can explain technical topics in plain language to merchants and work well with engineers internally.
• Organized and able to manage many merchants at once, prioritizing well across day-to-day requests, issues, and growth work.
• Proactive and resourceful, comfortable in fast-moving environments without an established playbook, and happy to get into the details yourself.
• Based in, or willing to relocate to Singapore.