Associate EUC Engineer - BAU Support (Cluster Office)

Position Summary:
An End User Computing (EUC) Engineer provides technical support to end users,assisting with hardware and software issues, and ensuring smooth operation of IT systems. This role involves responding to service tickets, performing systems maintenance, and supporting the implementation of new systems.
This is a 1 year contract role.

Roles & Responsibilities:

Technical Support:

• Provide technical assistance to end users for hardware and software issues.
• Respond to, document, and resolve service tickets in a timely manner.
• Assist users with installations and configurations of End User IT equipment.

System Implementation and Maintenance:

• Support the deployment and integration of new hardware and software systems.
• Conduct acceptance testing and ensure compatibility with existing infrastructure.
• Perform regular system maintenance, updates, and backups.

Performance and Security Management:

• Monitor and optimize the performance of end user computing systems.
• Support the Implementation and enforcement of security measures.
• Develop and maintain disaster recovery plans and procedures.

Issue Resolution:

• Identify, diagnose, and resolve technical problems.
• Simulate user issues to troubleshoot and resolve operating difficulties.
• Develop preventive measures and solutions to reduce user problems.

Collaboration and Reporting:

• Work with cross-functional teams to understand and meet support requirements.
• Maintain detailed documentation of system configurations and support activities.
• Prepare reports on system performance, issues, and resolutions.

Users engagement:

• Work with business partners to understand specific institutional environment.
• Engage users to gather feedback for service improvement
• Manage expectations with regular communications

Requirements/ Qualifications:

• Degree in IT, Computer Science, or related discipline
• At least 3-5 years of experience in EUC support, IT deployment, or large‑scale IT rollout projects
• Experience with handling large volume of users environment
• Possessed VIP support experience
• Familiar with procurement process and project management
• Healthcare or clinical IT environment experience is advantageous
• Strong problem‑solving, communication, and stakeholder coordination skills
• Excellent end user, stakeholder and vendor management
• Ability to operate effectively in a fast‑paced, mission‑critical environment
• Open to travel to different sites to support as and when required

Working knowledge of:

• Windows OS and Microsoft Office
• Active Directory and user account management
• Basic networking (LAN / Wi‑Fi troubleshooting)