Sales Operations Coordinator - LCYL

Sales Operations Coordinator

5 days, 8 am- 5 pm

Salary: Basic $2500-$3500

Address: 26 Gul Cres, Singapore 629532 (Gul Circle)

Job Purpose:

Support daily sales operations from quotation and order processing through shipment and customer follow-up. Ensure accurate sales documentation, timely order fulfilment and reliable BC365 records, working closely with internal teams on Singapore and Vietnam orders and other assigned markets.

Key Responsibilities:

Sales administration and order processing

• Prepare sales quotations when required and issue Proforma Invoices upon customer confirmation, using approved prices and terms.
• Create and maintain Sales Orders in BC365, including direct shipments to Vietnam and shipments from Singapore to Ho Chi Minh City.
• Check customer purchase orders against quotations for product specifications, packaging, quantities, prices, payment terms and delivery requirements; resolve discrepancies with Sales.
• Maintain customer details, quotation history, order confirmations and sales records; follow up on outstanding customer confirmations and order requirements.

Shipment and customer coordination

• Coordinate order readiness, delivery schedules, freight bookings and container trucking with Production, Warehouse, forwarders and transporters.
• Prepare or coordinate commercial invoices, packing lists and other shipping documents; liaise with Regulatory on supporting product documents where required.
• Review shipping documents and coordinate customs and delivery requirements for customer orders, including direct-to-Vietnam shipments.
• Track ETD, ETA and delivery status; update customers and Sales team on progress, delays and documentation issues, and escalate exceptions promptly.
• Record customer delivery issues and claims, coordinate follow-up with the relevant teams and track agreed corrective actions.

Stock visibility and sales reporting

• Use BC365 to check stock balances, availability, approved unit prices and transaction details for quotations and order fulfilment.
• Coordinate stock allocation and product availability with Warehouse and Production; flag shortages, aged stock and delivery risks to Sales.
• Maintain order and shipment trackers showing confirmed orders, pending quantities, shipment dates and outstanding actions.
• Prepare sales and order-status updates for Daily WUSO meetings and management review; support forecast updates with accurate order information.
• Coordinate with Finance on invoicing, customer payment status and follow-up on outstanding payments in accordance with approved terms.
• Keep sales and shipment records complete and traceable for audits; suggest improvements to order processing and reporting.

Requirements:

• Diploma in Business Administration, Logistics, Supply Chain Management or a related discipline, or equivalent relevant experience.
• 1–5 years of relevant experience in sales operations, sales administration, order processing or shipment coordination.
• Proficient in Microsoft Excel and Word; experience with Microsoft Dynamics 365 Business Central (BC365) or a similar ERP system is an advantage.
• Familiarity with import and export documentation and international shipment coordination; experience in chemicals, pesticides or manufacturing is an advantage.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279