Customer Relations Officer

Responsibilities

· Maintain good relationship with residents and handle feedback tactfully

· Attend to phone calls and emails to answer resident’s enquiries

· Make appointment for resident to attend inspection with BSC (Building Service Center) team.

· Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.

· Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.

· Communicate with residents through written notice regarding any construction activities.

· Generate work schedule for Subcontractors to rectify defects as soon as possible

· Arrange unit improvement works for residents.

Requirements

· GCE "A" level or Diploma/ Degree in Business Management, Marketing, or equivalent.

· At least 1 year of experience in a HDB BTO project.

· Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.

· Attained CRO certificate