IP Network Engineer

Key Responsibilities:

1. Network Support and Troubleshooting

• Provide Level 1 support for all network-related incidents and service requests.

• Diagnose and resolve hardware and software issues within customer network.

• Escalate unresolved issues to vendors or higher support levels, ensuring timely resolution.

2. Monitoring and Alert Management

• Proactively monitor customer network using tools and dashboards to identify potential issues.

• Respond to alerts and take corrective actions to prevent system downtime.

• Maintain and fine-tune monitoring systems to ensure optimal performance.

3. Incident and Problem Management

• Document and track network-related incidents in the ticketing system.

• Conduct root cause analysis for recurring network-related issues and implementpreventive measures.

• Ensure incidents are resolved within agreed service level agreements (SLAs).

4. Backup and Restore Support

• Support daily, weekly, and monthly backup operations, ensuring successful completion.

• Troubleshoot failed backup jobs and coordinate corrective actions.

• Assist in restoring data as requested by users or teams.

5. User Support and Training

• Provide technical assistance and knowledge transfer to end-users for network-related issues.

• Assist teams with network provisioning for specific projects or requirements.

6. Network Maintenance

• Perform routine checks and maintenance on the live network to ensure health and reliability.

• Assist with applying firmware updates, patches, and security fixes to live network devices.

• Replace faulty hardware components, such as power module, as required.

7. Documentation and Reporting

• Maintain updated documentation of the network environment, including network inventory and configurations.

• Document standard operating procedures (SOPs) for common network activity support tasks.

8. Vendor Coordination

• Coordinate with vendors for hardware replacements, software updates, and escalated issues.

• Track warranty and support contracts, ensuring timely renewals or replacements.

• Act as a liaison between the organization and vendors for support-related tasks.

9. Compliance and Security

• Assist in implementing and enforcing network security policies, such as access controlsand encryption.

• Support periodic audits of network devices for compliance purposes.

10. Disaster Recovery Support

• Assist intesting and maintaining disaster recovery plans related to live network.

• Support recovery operations during outages or disasters to restore critical systems.

• Verify the integrity of disaster recovery backups regularly.