Interaction / UX Designer

Job Title: Interaction / UX Designer

Job Summary

We are looking for a creative and user-focused Interaction / UX Designer to join our team in developing digital products that deliver intuitive and meaningful user experiences.

In this role, you will be part of an Agile development team working on digital solutions used by the financial industry and regulatory officers to support financial supervision functions.

You will play a key role in understanding user needs, translating insights into effective design solutions, and ensuring that our products are user-friendly, efficient and aligned with business and technical requirements.

Key Responsibilities

• Plan and conduct user research to understand users' goals, behaviours, needs and challenges.

• Analyse research findings and develop user profiles, personas and other relevant models to guide the design process.

• Develop user scenarios and experience journeys to define and communicate the intended user experience.

• Translate user needs into functional requirements, product capabilities and interaction design specifications.

• Design and structure information architecture, user flows, workflows and overall system interactions.

• Conduct usability testing and evaluative research to gather feedback and continuously improve the product experience.

• Work closely with cross-functional Agile teams, including developers and business stakeholders, to ensure design solutions are practical, user-centric and technically feasible.

• Advocate a user-centred design approach and demonstrate empathy towards users throughout the product development lifecycle.

Requirements and Qualifications

• A good team player with strong collaboration and communication skills.

• Creative and strategic thinker with strong problem-solving abilities.

• Confident presenter who is also an attentive and effective listener.

• Open-minded, curious, adaptable and willing to explore new ideas.

• Ability to make design decisions that balance user needs, business objectives and technical feasibility.

• Good understanding of web technologies and digital platforms, including how web browsers function and render content. Basic coding knowledge would be an added advantage.

• A portfolio demonstrating successfully delivered digital products or projects that are currently in use.

• Prior experience in designing and developing public-facing eServices would be an advantage.

• Proficiency in design and prototyping tools such as Sketch and Adobe Creative Suite (Photoshop, Illustrator and Adobe XD).

• A degree or qualification in Interaction Design, Graphic Design, Visual Communications, Human-Computer Interaction (HCI), or a related discipline. Equivalent practical experience will also be considered.