Senior Business Manager

• Prepare governance reports (including OKRs, RID, and milestones documentation), identify actions and interventions for escalation from performance forums and conduct in-depth reviews of initiatives as needed.

• Oversee the content and quality of their Crews, encouraging teams to keep information accurate and up to date in systems / tools (e.g. Risks, Issues, Dependencies), and ensure Domain/Crew/Squad compliance with group policies, processes and frameworks (CMRS).

• Monitor performance and flow metrics, leveraging digital dashboards to provide actionable data driven insights to the Crew Leadership Team, ensuring adherence to standards, and facilitating continuous improvement and independent assurance as needed.

• Track workforce and support decision-making on resources to enable delivery of outcomes.

• Lead Crew performance forums and contribute insights to discussions on complex orchestration items, ensuring that the right priorities, outcomes, decisions, and areas of focus are addressed

• Track progress against committed OKRs.

• Coordinate thorough preparation for Domain / Crew Performance forums, QBR and Big Room Planning sessions

• Support improving procedures to ensure the business area attains OKRs, including agility metrics, by offering support to domains in reaching their goals.

• Collaborate with leadership to establish business commitments and outcomes, and verify that Crew initiatives and OKRs align with the overarching strategy and OKRs of the Crew/Squad and Domain Memo.

• Actively lead to improving the discipline through effective problem solving and facilitate knowledge sharing of best practices to ensure shared understanding of agile ways of working across squad.

• Introduce change initiatives that strengthen significant Domain / Crew capabilities.

• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.