Software Application Engineer (Changi Airport)

Job Summary

The Application Support Engineer provides software application support, troubleshooting, and enhancement implementation to ensure system stability and meet service level agreements.

Responsibilities

• Provide software application support by troubleshooting and resolving bugs in maintained software applications to ensure operational continuity
• Implement application enhancements as required to improve system functionality and user experience
• Communicate effectively with end users, customer IT teams, and external support engineers to diagnose production issues and recommend solutions
• Resolve incidents promptly to restore services within contractual Service Level Agreement (SLA) timelines
• Collaborate with support team members and the Service Delivery Manager to address and rectify production issues efficiently
• Document and track incidents systematically, providing regular progress updates to stakeholders
• Coordinate and execute regular system maintenance and upgrade activities, including monthly maintenance, patching, hotfix testing, and deployments
• Perform impact analysis and conduct post-installation verification tests on monthly OS patches, updates, and software patch deployments to ensure system integrity
• Update project documentation in compliance with company Quality Management System (QMS) processes

Required competencies and certifications

• Bachelor's degree in Computer Science or a related field with at least 1 year of software application development experience
• Hands-on experience with Java, PHP, Python, C#.Net, SQL/PLSQL, APIs (RESTful and SOAP), and shell scripting
• Proficiency in database management using SQL Server, MySQL, and Microsoft Access
• Experience with operating systems including LINUX and Windows Server
• Knowledge of application servers such as Apache Tomcat, WAMP, and WebSphere
• Proven experience in application support and user query management at L1/L2 levels
• Strong problem-solving skills with a commitment to a zero-defect mindset
• Excellent verbal, interpersonal, and written communication skills
• Ability to learn quickly and work effectively as part of a team
• Willing to work shift (Shift work can be done remotely)
• Working Location: Changi Airport

Maestro HR
damien lee tian hong
R1106726
16C8462