Customer Service Officer/ Executive (3PL)

Our esteemed client in the Logistics industry is seeking a Customer Service Officer/ Executive to join their dynamic team:

• Employment Type: Permanent
• Position: Customer Service Officer / Executive
• Location: West (Transport provided)
• Working Hours: 5.25 days (Mon to Fri, 8.30am to 5.45pm & Alternate Sat, 8.30am to 12.30pm)
• Salary Package: Basic + Bonus

Job Responsibilities:

• Handle customers' enquiries, requests and feedback professionally to ensure a high level of customer satisfaction.
• Liaise with customers on container, cargo, materials, inventory movements and related administrative matters.
• Coordinate with internal departments, vendors and third parties to process customers' orders and requests.
• Maintain accurate shipping documentation and tracking records of customer inventory and movements using systems.
• Prepare, maintain and submit operational reports periodically or as required.
• Handle billing matters, including monthly invoicing and addressing customers' billing queries.
• Perform other administrative and customer service duties as assigned.

Job Requirements:

• At least a Diploma in Logistics, Supply Chain Management, Business Administration or a related discipline.
• Minimum 1 year of relevant experience in shipping documentation, billing or customer service within a third-party logistics (3PL) environment.
• Experience with TradeNet is preferred; hands-on experience will be an advantage.
• Able to work on alternate Saturdays (half day).

Ready to apply? Here’s how:

• Click the APPLY button, or
• Email your resume (in MS Word or PDF format) to [email protected]. Include the job title in your email subject line for prompt processing.

Only shortlisted candidates will be notified.

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA).

Adelin Chong | EA Personnel Reg No.: R1875641

Intuit Recruitment Pte Ltd | EA License No.: 25C2793