Operations, Sea Freight, Import Operations, Singapore

Purpose and main tasks

1. Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer

2. Execute multimodal FCL pre/on-carriage services (Hinterland Transportation) by truck, rail or barge

3. Execute multimodal LCL pre/on-carriage services (Hinterland Transportation) by truck (LTL) or rail

4. Execute country specific Import customs clearance processes

5. Handle selected Vendor facing communication and shipment related internal communication.

6. Participate in ad-hoc projects related to business process improvement (Internal and External).

7. Perform value-added task within the scope of the function to meet customer requirements and changes made in the operations process.

8. Ensure all customs permit declaration are in compliance with Singapore Customs Regulations and Procedures.

Accountable

1. Activate and/or create shipment in system

2. Update shipment arrival information in system

3. Receive Carrier's Arrival Notice

4. Request cargo release information, documents and freight invoice from Carrier - as applicable

5. Perform required interaction incl. document transfer with external customs broker - as applicable

6. Receive Original HBL from Consignee and confirm receipt in system - as applicable

7. Check actual shipment arrival date with Carrier and confirm in system - as applicable

8. Check shipment delivery status and confirm in system - as applicable

9. Check empty container return to CY (Container Yard) and confirm in system - as applicable

10. Ensure that Original MBL is surrendered to Carrier at origin or destination - as applicable

11. Create exceptional and accessorial cost accruals in system.

12. Check container arrival at CY (Container Yard) and confirm in system.

13. Perform required interaction with CY (Container Yard) and port authorities - as applicable

14. Manage and resolve invoicing disputes with vendors

15. Request update from/with MDM Team (Master Data Management) as applicable

16. Receive and/or forward relevant Vendor documents to GBS for uploading into digital archive (ODM) - as applicable

17. Ensure compliance with Customer specific KPI's - as applicable

18. Provide self-pickup instructions to Consignee - as applicable (Sender shown as "Customer Management")

19. Send delivery details to Consignee - as applicable (Sender shown as "Customer Management

20. Provide shipment details (manifest) to customs authorities - as applicable

21. Provide "Change Advice" to Consignee - as applicable

22. Monitor container pickup status at CY (Container Yard)

23. Provide demurrage & detention details to Import Customer Management Team

24. Confirm self-pickup details in system - as applicable

25. Initiate credit check for Consignee and follow up on credit issues with Finance Team

26. Receive pickup/delivery requests from Customer Management Teams via system

27. Determine optimal vendor, routing and price

28. Provide delivery/pick up/drayage instructions to vendors

29. Confirm pickup/delivery and empty container return

30. Confirm container delivery to the CY (Container Yard)

31. Update system data with truck / vendor details - as applicable (ideally done electronically)

32. Identify match-back and proactively combine load opportunities

33. Receive and check hinterland vendor invoices then forward to OA for posting

34. Prepare and submit required documents to relevant government authorities to obtain customs permit and/or certificate of origin – as applicable

35. Accuracy check of the customs required data entry

36. Creation and submission of required documents to Customs and/or Customs Broker - as applicable

37. Direct communication with Customs and/or Customs Broker - as applicable

38. Direct communication with government body - as applicable

39. Create Customs related income reserves and cost accruals in system incl. duties and taxes

40. Verify and create income reserves and cost accruals in system

41. Finalize the printing of the invoices for Handover shipments

42. Timely and accurate completion of activities in system

Responsible

1. Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses

2. Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by the company

3. Support a positive, attractive working atmosphere and office environment

Informed

1. All general management guidelines, processes and developments of importance to the operational execution of sea freight products

2. All Sea Freight related guidelines, processes and developments of importance to the operational execution of sea freight products

3. All KAM/Sales related guidelines, processes and developments of importance to the operational execution of sea freight products

4. All IT related guidelines, processes and developments of importance to the operational execution of sea freight products

Required skills

1. Ability to multi-task

2. Effective communication skills and professional communication etiquette

3. Fluency inwritten and spoken English

4. Fluency inwritten and spoken [local] language

5. Perform well under pressure

6. Strong computer (Windows PC) skills

7. Typing skills (at least 30 words per minute)

8. Decision-making and problem-solving skills

9. Ability to prioritize and manage time

10. Attention to detail and accuracy

11. Organizational skills

12. Must work well within a team

Required education

1. Minimum GCEO' level is preferred.

Required experience

1. Minimum 1year of working experience in the sea freight industry is preferred

2. Knowledge of ocean freight, international trade and relevant laws, regulations, Supply Chain processes and procedures will be preferred