Customer Service Officer

Company dealing with food packaging solutions seeking a Customer Service Officer to join our team

Key Responsibilities:

- Responding to customer inquiries via telephone, email, and other communication channels in a timely and professional manner.

- Processing customer requests, orders, and transactions accurately and efficiently.

- Providing product and service information to customers, addressing questions and concerns.

- Maintaining detailed and accurate customer records and documentation.

- Resolving customer complaints and escalating complex issues to appropriate departments when necessary.

- Coordinating with internal teams to ensure customer requirements are met and deadlines are achieved.

Qualifications:

- Excellent communication skills, both written and verbal, with the ability to communicate clearly with customers and colleagues.

- Problem-solving skills and the ability to remain calm and patient in challenging situations.

- Previous customer service experience in a similar role is highly desirable.

- Ability to collaborate with internal teams to ensure client satisfaction.