Global Key Accounts Manager (Freight Forwarding/ Contract Logistics)

We are seeking an experienced account management professional from freight forwarding or contract logistics to manage and grow strategic global and regional customer accounts, with a focus on retention, profitability, service performance and share-of-wallet growth.

Key Responsibilities

• Manage key global and regional customer relationships as the main point of contact.

• Develop and execute account plans focused on growth, retention and profitability.

• Identify cross-selling opportunities across air, ocean, warehousing and value-added logistics services.

• Conduct QBRs, account reviews and strategic customer meetings.

• Build relationships with operational, commercial and senior stakeholders.

• Handle service, operational and billing escalations, ensuring timely resolution.

• Drive account profitability through pricing, cost control and yield optimisation.

• Prepare account budgets, forecasts and pipeline updates.

• Negotiate contracts, renewals and commercial terms.

• Coordinate customer implementation, SOPs, SLAs, KPIs and continuous improvement initiatives.

• Monitor account performance and provide regular management reporting.

• Work closely with regional and country teams to ensure consistent service delivery.

Requirements

• 10–12 years of experience in Freight Forwarding or Contract Logistics.

• Proven experience managing large multinational key accounts.

• Strong customer, vendor and agent relationship management skills.

• Good knowledge of air freight, ocean freight, contract logistics and supply chain pricing.

• Experience within relevant industry verticals is advantageous.

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22111807 | Yap Teng Hui