Customer Service Executive

Job Description:

• Coordinate daily transport operations, including vehicle deployment and driver scheduling.
• Plan and monitor delivery schedules to ensure timely and efficient transportation.
• Liaise with drivers, customers and subcontractors on operational matters.
• Monitor vehicle utilisation, maintenance and roadworthiness.
• Handle operational issues, customer enquiries and complaints.
• Prepare and maintain transport documents, job records and operational reports.
• Ensure drivers comply with company policies, safety procedures and regulatory requirements.
• Assist the Operations Manager with daily operations and other ad hoc duties as assigned.

Requirements:

•Candidate must possess at least a N/ “O” Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistics/Transportation or equivalent •Proficient in both written and spoken English and Chinese to liaise with Chinese speaking clients •Minimum one year of working experience required