Technician

Company Overview

iWOW is a Singapore-based engineering company established in 1999, specializing in wireless IoT solutions. We deliver innovative technologies for smart metering, electronic monitoring, emergency alerts, and contact tracing, improving urban living and resource management.

Job Summary

Support wireless device operations by generating client reports, coordinating repairs and installations, providing maintenance services, and assisting clients with troubleshooting to ensure seamless system performance.

Responsibilities

• Coordinate repair and installation work with clients and internal teams to ensure timely service delivery
• Generate and submit accurate client reports on time to support project tracking and client communication
• Provide maintenance services for wireless devices, gateways, and related equipment to maintain operational reliability
• Assist in troubleshooting technical issues and arrange technical visits or installation work as needed to resolve problems
• Collaborate with clients to diagnose issues and provide effective solutions or alternatives to enhance system functionality

Required competencies and certifications

• Available to work half a day on Saturdays to support operational needs

Preferred competencies and qualifications

• Diploma or equivalent educational qualification
• Intermediate computer skills with IT proficiency to handle technical tasks efficiently
• Proficiency in Microsoft Office applications to facilitate reporting and communication
• Strong customer service attitude to engage effectively with diverse clients
• Enjoy working with people from diverse backgrounds to foster inclusive collaboration
• Bilingual communication skills in English and Mandarin/Malay/Tamil to meet job communication requirements