General Manager

General Manager

● Strategic & Business Leadership
Work closely with the founders to set and deliver the annual business plan. Translate company strategy into clear priorities for each venue, and identify growth opportunities including new programs and revenue streams.

● Financial Performance
Own venue P&Ls and annual budgets. Drive revenue through court utilization, pricing, coaching, retail, F&B, and events, while keeping labor and operating costs under control.

● Multi-Venue Operations
Oversee operations across all clubs, setting consistent standards for facilities, court maintenance, safety, and service. Lead new venue openings — from fit-out and pre-opening through to steady-state operations.

● People & Leadership
Lead, hire, and develop operations teams, and coaching staff in partnership with the Academy Director. Set clear KPIs, run regular performance reviews, and build a positive, accountable, team-first culture across every location.

● Guest Experience & Community
Champion an outstanding experience for players of all levels. Grow membership and retention, use guest feedback and booking data to improve the offering, and personally handle key escalations and relationships.

● Commercial Partnerships & Events
Manage corporate bookings, sponsorships, and brand partnerships. Oversee the tournament, league, and social events calendar to strengthen our community and the Pop Padel brand.

● Systems, Compliance & Reporting
Ensure booking, POS, and reporting systems are used effectively and data is accurate. Maintain compliance with licensing, workplace safety and employment.