Guest Experience Expert (Bellman)

Job Summary

As a Bellman, you play an important role in creating a memorable and welcoming experience for our guests throughout their stay. You will provide attentive and personalised service by welcoming guests, assisting with luggage, escorting guests to their rooms, arranging transportation, and sharing information about hotel facilities and local attractions.

You are expected to anticipate guests’ needs, respond promptly to requests, and ensure that every interaction reflects the hotel’s service standards. Through your professionalism, positive attitude, and attention to detail, you will help deliver a smooth and enjoyable guest experience from arrival to departure.

Key Responsibilities

• Welcome and greet guests warmly upon arrival and departure.
• Assist guests with luggage, including transporting, storing, and retrieving luggage(weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance)
• Escort guests to their rooms and explain room features, hotel facilities, and services.
• Provide information on hotel amenities, local attractions, and nearby facilities.
• Assist guests with entering and exiting vehicles and loading or unloading luggage.
• Arrange transportation for guests, including taxis, shuttle buses, and limousine services.
• Respond promptly to guests’ requests and enquiries, providing friendly and professional service.
• Maintain the cleanliness and tidiness of the hotel entrance, bell desk, and luggage storage area.
• Follow hotel policies, procedures, and service standards.
• Maintain a professional appearance and protect guest confidentiality and hotel assets.
• Report accidents, safety hazards, or suspicious activities to the supervisor.
• Perform other reasonable duties as assigned by the supervisor or management.

Job Requirements

• Good communication and interpersonal skills.
• Friendly, courteous, and customer-oriented.
• Able to work independently and as part of a team.
• Physically fit and able to handle luggage safely.
• Willing to work shifts, weekends, and public holidays.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.