Clinic Assistant

Roles & Responsibilities

The Clinic Assistant will be the responsible for providing excellent patient care (non-clinical) at the centre, and is responsible for:

• Manage daily clinic operations to ensure smooth and efficient workflow.
• Ensure a high level of patient service, addressing patient needs with care and professionalism.
• Answer phone calls promptly and provide clear, helpful responses to patient inquiries.
• Manage patient appointments and scheduling efficiently.
• Register and verify patient details accurately.
• Maintain patient records and ensure data confidentiality.
• Taking basic parameters for patients such as blood pressure, temperature, height and weight.
• Prepare consultation documents for doctors before every consultation session.
• Assist doctors during clinical procedures and provide chaperone support when required.
• Booking of diagnostic and/or laboratory services for patients, and follow up with tracing of results.
• Booking of hospital facilities for patient procedures.
• Submitting requests for LOGs, and following up with insurances on LOG approval before patient procedures.
• Financial counselling on Medisave/Medishield and insurance coverage matters.
• Prepare billings accurately and collect payments efficiently.
• Provide assistance on private and corporate health insurance coverage and Medisave requirements to ensure claims are submitted properly.
• Assist clinic manager to pack/top up medications and supplies.
• Maintain cleanliness and order in clinic.
• Any other ad-hoc administrative matters.

Requirements:

• Minimum 2 years of working experience, preferably in clinic operations or healthcare administration.
• Pro-active to patients’ needs and able to communicate effectively and work effectively with others in the team and organisation to accomplish team and organisation goals.
• Good communication skills and patient service.
• Team player who is humble, hardworking, responsible and takes initiative.
• An advantage would be the ability to handle Plato-Clinic management software, as well as demonstrate proficiency in computer skills (Microsoft Office).