Customer Service Officer (Helpdesk)

Job Responsibilities

• Attend to enquiries from learners and staff through phone calls and emails, providing timely support and assistance.

• Assist users with accessing and navigating online learning platforms and related resources.

• Provide technical support for virtual classes, including resolving common audio, video and connectivity issues.

• Offer basic on-site technical assistance during classroom sessions, including hybrid learning environments. Training will be provided.

• Conduct basic checks on class recordings to ensure audio, video and presentation materials are properly captured.

• Guide users through basic troubleshooting steps using provided guidelines and procedures.

• Assess reported issues, provide first-level support and escalate more complex cases to the relevant teams.

• Maintain proper records of enquiries, issues and resolutions for tracking and follow-up.

Job Requirements

• Prior relevant working experience in customer service, technical support or IT helpdesk roles.

• Good communication and interpersonal skills, with the ability to assist users professionally.

• Basic IT troubleshooting skills and familiarity with online learning or virtual meeting platforms.

• Able to work independently and handle multiple enquiries in an organised manner.

• Willing to provide on-site support when required.

Interested Applicants, please click Apply Now.

Chow Zi Qing
R2199258
RevUp Proservices Pte Ltd
EA.24C2366