Social Service Assistant (Crisis Shelter - Night)

Social Service Assistant (Crisis Shelter - Night)

Position Overview:

The Night Staff at the Crisis Shelter is responsible for ensuring the safety, well-being, and support of residents who had experienced family violence. This role involves monitoring the shelter environment, providing emotional and practical support to clients, managing any crises that may arise, and performing necessary administrative tasks. Night Staff must demonstrate empathy, remain calm in stressful situations, and ensure that the shelter operates smoothly during the night time hours.

Key Responsibilities:

Client Support & Care :

• Provide support and a listening ear to individuals in need, ensuring a safe and respectful environment.
• To welcome new residents and prepare the rooms where necessary.
• To care of the sick residents and attend to their practical needs where necessary.

Crisis Management:

• Respond to emergencies, de-escalate potential conflicts, and intervene as needed to ensure safety and stability within the shelter. Notify Residential Manager immediately.
• Notify appropriate emergency services (police, fire, medical) when necessary.
• To inculcate and reinforce the Centre’s rules to residents and manage disciplinary situations in a safe objective and sensitive manner.

Shelter Security & Safety:

• Monitor shelter premises, ensuring all doors are secured by 10.30pm, and that no unauthorized individuals enter the shelter.
• Complete security rounds at regular intervals to ensure client safety and that all shelter areas remain secure and orderly from 12am to 6am.
• To sign residents in/out in the Residents’ Management System.
• To answer incoming calls in the night.

Facility Maintenance & Cleanliness:

• Ensure the environment are kept clean with dusting, wiping, sweeping and mopping.
• Address any maintenance issues and communicate them to management or relevant staff.
• Check on expiry dates of food items.
• Maintain the cleanliness of refrigerators.
• Assist in sorting the donations-in-kind according to expiry date.

Documentation & Reporting :

• Maintain accurate and detailed logs of incidents, client interactions, shelter operations, and any issues or emergencies.
• Complete shift reports and ensure all relevant information is passed on to the daytime team.
• Document any relevant client behaviours, progress, or concerns for future reference.
• Record in the Staff Communication Log every 2 hours from 12am to 6pm observations of the movement of the residents during that period.
• Handle the Daily Attendance Record at 10.30pm and 7.00am.
• Communicate important information to day staff, ensuring continuity of care for shelter residents.
• Covering duties of other staff when needed.

Requirements

• At least GCE 'O' / 'A' Level / Diploma with at least 1 year of relevant work experience will be an advantage.
• Good communication and interpersonal skills - able to relate easily with other people, particularly children / youths, and to form positive working relationships.
• To be aware of the needs to maintain a protective and nurturing environment for children / youths who have experienced trauma in their lives.
• Able to commit 4 days work-week, including 1 weekend.
• Working location is at Yishun.

As this is a female crisis shelter home, only female candidates are welcome to apply.