Manufacturing Operations Manager [EL]

The Manufacturing Operations Manager is responsible for overseeing day-to-day contract manufacturing operations to achieve customer requirements and company objectives. The role leads cross-functional teams and manages overall operational performance across safety, quality, delivery, cost, productivity, capacity and customer satisfaction. He/She drives manufacturing readiness, operational excellence, process improvements and cost optimisation while ensuring efficient production execution and continuous improvement.

Key Responsibilities

1. Manufacturing Operations Management

• Lead daily operations for contract manufacturing programmes to meet production targets and customer requirements.

• Oversee operational performance across safety, quality, delivery, cost, productivity, capacity and customer satisfaction.

• Coordinate cross-functional teams to ensure production schedules, shipment commitments and customer requirements are achieved.

• Monitor daily manufacturing activities and resolve operational issues affecting production performance.

2. Production Planning and Resource Management

• Plan and allocate manpower, equipment, tooling, materials and production capacity according to business demand.

• Ensure adequate manufacturing resources are available to support production schedules and business growth.

• Identify and address material shortages, capacity constraints, quality issues and delivery risks.

• Work closely with planning, procurement, engineering and production teams to maintain smooth manufacturing operations.

3. Customer and Stakeholder Management

• Serve as the key operational contact for customers on manufacturing-related matters.

• Lead regular customer reviews covering production performance, delivery schedules, quality, capacity and improvement initiatives.

• Coordinate with internal stakeholders to address customer concerns and ensure timely follow-up actions.

• Build strong customer relationships and maintain high levels of customer satisfaction.

4. New Product Introduction (NPI) and Manufacturing Readiness

• Lead New Product Introduction (NPI), product transfers, validation, production ramp-up and mass-production activities.

• Ensure manufacturing processes, equipment, tooling, materials and manpower are ready before production launches.

• Coordinate with engineering, quality, supply chain and production teams to achieve successful product launches.

• Monitor production readiness and resolve issues during validation and ramp-up stages.

5. Operational Excellence and Continuous Improvement

• Drive improvements in cycle time, line balancing, yield, Overall Equipment Effectiveness (OEE), manpower utilisation, scrap and rework.

• Monitor operational KPIs and identify opportunities to improve manufacturing efficiency and productivity.

• Lead root-cause analysis and implement corrective and preventive actions.

• Drive cost-reduction initiatives without compromising product quality or customer requirements.

• Promote continuous improvement and operational excellence across manufacturing activities.

6. Quality, Safety and Compliance

• Ensure manufacturing operations comply with company standards, customer requirements and applicable regulatory requirements.

• Support customer and regulatory audits and ensure timely closure of audit findings.

• Promote workplace safety, product quality, accountability and teamwork.

• Establish a culture of continuous improvement and operational discipline.
  

  
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