Head/ Director - Client Services/ Corporate Services

ROLE OVERVIEW

Country: Singapore

Role:Senior Operations (Company Management Services) - Indefinite, Full-Time

Title:Director - Head/ Director - Client Services/ Corporate Services

SUMMARY

We are seeking an experienced, commercially driven operations leader to manage the day-to-day business, client portfolios and operational performance of our Company Management Services operations. The role carries direct accountability for office profitability, revenue growth from existing clients, portfolio administration, client retention, team productivity, billing and collections. The successful candidate will lead the operations and client services teams, actively identify additional revenue opportunities and ensure the effective administration and governance of client entities. The individual will also undertake client directorship and other fiduciary mandates, exercising sound commercial judgment while fulfilling the associated legal and regulatory responsibilities.

PRIMARY DUTIES AND RESPONSIBILITIES

CLIENT RELATIONSHIP MANAGEMENT & REVENUE GROWTH

• Take ownership of client relationships and portfolio performance, driving client retention, revenue growth and long-term, commercially valuable relationships.
• Identify and convert opportunities for additional revenue through cross-selling, expanded client engagements, new services and international structuring solutions.
• Generate client referrals, develop intermediary relationships and collaborate with Sales teams to support new business acquisition.
• Drive appropriate pricing, fee reviews, value-based charging and recovery of out-of-scope services to maximise portfolio revenue and profitability.

CLIENT PORTFOLIO ADMINISTRATION & DIRECTORSHIP MANDATES

• Take overall responsibility for the day-to-day administration and management of client portfolios, ensuring timely execution of corporate, legal, fiduciary and administrative requirements.
• Oversee the establishment, maintenance and administration of companies, trusts and other client structures, including statutory filings, corporate governance, transactions, documentation and client accounting coordination.
• Undertake appointments as director, trustee, nominee, company secretary or other authorised representative of client entities, where required, exercising independent judgment and fulfilling applicable legal, fiduciary and governance responsibilities.
• Oversee material client transactions, board and shareholder decisions, corporate actions and other matters requiring senior management or director-level involvement.
• Ensure client portfolios are effectively managed, with appropriate delegation, accurate records, timely service delivery and proactive resolution of client matters.

FINANCIAL PERFORMANCE, BILLING & OFFICE PROFITABILITY

• Take accountability for the operational and financial performance of the office, achieving approved revenue, profitability, productivity, chargeability, billing and collection targets.
• Monitor client and portfolio profitability, billable hours, revenue leakage, resource utilisation and operating costs, implementing corrective actions to improve margins.
• Ensure timely invoicing, effective fee recovery and collection of outstanding receivables, working closely with Finance and client-facing teams.
• Drive operational efficiencies, process improvements and automation to increase service capacity, productivity and overall office profitability.
• Provide regular performance reports to Management covering revenue, profitability, portfolio performance, productivity, billing, collections and improvement initiatives.

TEAM LEADERSHIP & PERFORMANCE MANAGEMENT

• Lead and manage the operations and client services teams, establishing clear individual and team targets for productivity, chargeability, revenue contribution and service delivery.
• Oversee daily workload allocation, portfolio management, service standards and operational priorities, ensuring effective use of resources.
• Review time sheet of team members and monitor their productivity and chargeability on weekly basis, plus review of productivity reporting and performance against targets. Discuss employee/ office performance reports with Group and Local Management on a monthly basis and take corrective actions for improvement.
• Monitor employee performance, address underperformance and develop commercially accountable, technically capable and high-performing teams.
• Drive continuous improvement in operational processes, systems, controls and service delivery while supporting the office's business growth objectives.

GOVERNANCE, RISK & REGULATORY COMPLIANCE

• Ensure client entities and structures are administered in accordance with applicable laws, regulatory requirements, contractual obligations and Group policies.
• Oversee client acceptance, KYC/AML requirements, ongoing due diligence, transaction monitoring and appropriate maintenance of statutory and corporate records.
• Work closely with Compliance, Legal and relevant committees to manage client risks, resolve complex matters and ensure timely escalation and remediation of deficiencies.
• Ensure appropriate governance and internal controls across the office, including the proper discharge of directorship, trustee and other fiduciary responsibilities.

PERSONAL AND TEAM TARGETS

• Lead by example by accurately recording chargeable time and value of service using Maconomy, ensure effective monitoring of transactions, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients.
• Monitor teams' productivity and chargeability/ billing on weekly basis. Solve payment problems, as well as collection of outstanding invoices.
• Drive teams’ chargeability by providing commercial leadership with respect to all client (chargeable) activities in order to achieve the production (chargeability) and revenue targets. Solve payment problems, as well as collection of outstanding invoices
• Monitor all client accounting and legal & company management activities to ensure quality and timelines
• Build and maintain strategic business relationship with clients; guide the team, Senior Account Managers and Account Managers to build client relationships and ensure timely and quality delivery

PERFORMANCE MEASURES

1. Office Profitability: Achievement of approved office operating profit and margin targets.
2. Revenue Growth: Incremental revenue from existing clients, additional services, cross-selling and referrals.
3. Client Portfolio Performance: Client retention, portfolio profitability, fee recovery and revenue per client.
4. Productivity & Chargeability: Individual and team chargeability, utilisation and production targets.
5. Billing & Collections: Timely invoicing, reduction of unbilled work and collection of outstanding receivables.
6. Operational Performance: Timeliness and accuracy of portfolio administration, team performance and regulatory compliance.

OTHER DUTIES

• Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities of Amicorp Group, where necessary and required by the Management.
• Undertake such other duties, as may from time to time, be required by the Management or/ and Group Human Resources.

CANDIDATE PROFILE

• Bachelor's degree in Law, Accounting, Finance, Tax, Business or a related discipline; relevant professional qualifications are desirable.
• 15+ years of relevant experience in company management, corporate services, fiduciary or trust services, including substantial senior operational and client portfolio management experience.

• Strong technical knowledge of corporate administration, international structuring, client entity governance, statutory requirements and applicable legal, tax and regulatory frameworks.
• Proven track record of managing profitable operations, client portfolios and teams, with accountability for revenue, productivity, billing, collections and financial performance.
• Experience holding client directorship or fiduciary appointments, with the judgment and technical competence to discharge the associated responsibilities.
• Commercially driven, with demonstrated ability to grow revenue from existing clients, identify business opportunities, negotiate fees and maintain strong client relationships.
• Hands-on, entrepreneurial and results-oriented leader, capable of managing complex operations, driving performance and delivering measurable business results in a fast-paced international environment.
• Excellent leadership, organizational, interpersonal and communication skills. Successful team management experience including performance management and employee development.
• Strong communication and presentation skills (verbal and written) - excellent client facing skills. Able to tailor style to relevant audiences and successfully liaise with people at different levels.
• Independent, high accountability, solution driven, highly organized with good decision making and time management skills.
• Excellent English language fluency; additional languages preferred.
• Ability to adapt and work under pressure in a smaller, dynamic local team environment; along with being part of a bigger matrix organization. Proven leadership and team player skills, with ambition to excel in the role.
• Willing to travel within the country and outside the country when required to promote the local office services, products and the overall business.

For queries, please contact: [email protected]