System Engineer (IT Ops/Compliance/Incident Management)

The Job:
You will ensure the stability, security and compliance of internet-facing public digital platforms hosted on Commercial Cloud. This is a critical role where you will be the backbone of operations — keeping systems running, audit-ready, and resilient, while driving continuous improvement in a high-compliance environment.

The Role:

IT Operations & Platform Management

• Ensure smooth day-to-day operations of public-facing digital platforms on Commercial Cloud.

• Oversee implementation and upgrades of software & hardware components.

• Manage system documentation, configuration, and lifecycle (remediation, retirement, disposal)

• Monitor systems for adherence to IT policies, standards and directives.

• Liaise with government agencies, contractors, and service providers to deliver O&M activities.

Compliance, Audit & Security

• Perform IT compliance activities: log reviews, access rights reviews, compliance reporting.

• Support and coordinate external system audits.

• Lead Vulnerability Assessment (VA) and drive remediation with vendors.

• Provide regular project and operational status reporting.

Incident & Problem Management

• Own and resolve system support issues and defects within SLA.

• Lead incident and problem investigations, including complex cross-system issues.

• Coordinate root cause analysis (RCA) with stakeholders.

• Provide timely updates to management and deliver consolidated incident reports & trend analysis.

• Ensure expedient closure of incidents and service requests.

Change & Continuous Improvement

• Drive continuous improvement for compliance, cybersecurity and operational processes.

• Lead requirement gathering, Change Request planning, execution, and communication.

• Manage integration with system integrators to deliver end-to-end solutions.

• Oversee acceptance testing and obtain necessary approvals for change execution.

• Support R&D: experimentation, research, testing and evaluation.

The Requirements:

• Minimum 3 years of experience in IT, with a strong background in IT operations, system administration and incident management.

• Hands-on experience with cloud platforms – AWS experience is a strong advantage.

• Familiarity with IT audit, compliance reviews, and security best practices.

• Knowledge of Government ICT policies and frameworks is advantageous.

• Proven ability to manage vendors, stakeholders and cross-functional teams.

• Strong analytical, documentation and reporting skills.

• Excellent communication and problem-solving skills, comfortable in a high-compliance environment.

• Able to obtain and hold security clearance due to project sensitivity.

To Apply:

Please send your latest CV in MS Word format to [email protected]

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

EA Licence No: 20S0237