Jewellery Valuer - Pawnshop

Key responsibilities

• Accurately value gold, jewellery and diamonds using appropriate assessment techniques

• Conduct gold testing and assess diamonds

• Identify potential counterfeit or imitation items and escalate concerns when necessary

• Verify the authenticity of gold and other valuables to prevent fraudulent transactions.

• Drive sales through retail and pawn transactions by identifying sales opportunities, engaging customers and closing deals

• Handle cash, high-value items and customer transactions responsibly

• Maintain accurate valuation and transaction records

• Provide friendly, professional and transparent customer service

• Perform general administrative duties relating to valuations, pawn transactions and customer service.

• Comply with Company guidelines, policies and applicable regulation

What we're looking for

• At least 2 years of experience as a valuer in a pawnshop, jewellery business or gold trading business

• Confident knowledge of gold valuation, gold testing, diamonds and jewellery assessment

• Strong interest in retail sales and customer service

• Careful, honest and responsible when handling cash and high-value items

• Good numerical, communication and explanation skills

• Comfortable working retail hours, including weekends and public holidays

• Work retail hours, including weekends and public holidays