Director of Housekeeping

WHAT IS THE JOB

As Director of Housekeeping, you will lead all aspects of housekeeping,public area cleaning, linen and laundry operations, ensuring consistently highstandards of cleanliness, presentation and care across the hotel.

This role is accountable for creating memorable guestexperiences through immaculate rooms and public areas, developing an engagedand capable team, maintaining safe and sustainable operating practices, anddelivering the department's financial and quality objectives.

At InterContinental Hotels & Resorts®, we believe in InspiringIncredible - both within our teams and in every guest experience. With a global, cultured mindset paired withdeep local expertise, we bring our unique personalities to every interaction,creating authentic and memorable moments. Our success is driven by passionateindividuals who understand hospitality inside and out. We perform at our best by fostering a cultureof excellence, engagement, and well-being - because when we invest inourselves, we deliver exceptional experiences. We fuel innovation by embracing diverseperspectives, leading to creative and forward-thinking solutions. And we stand out because of our uniqueculture, setting us apart in the industry.

As a colleague of InterContinentalSingapore Robertson Quay, you will be part of ateam that embodies this philosophy, delivering exceptional service andelevating hospitality to new heights. Ifyou believe in our values and want to be part of something truly special, wewant you on our team!

YOUR DAY TO DAY

People

· Direct daily housekeeping activities, plan and assign work, and ensurestaffing levels and deployment are aligned with occupancy, arrivals,departures, VIP movements and hotel priorities.

· Lead, coach and develop the Housekeeping leadership team and colleagues;establish clear performance and development goals, provide regular feedback andrecognise strong performance.

· Recruit, induct, train and performance-manage colleagues in line withhotel and IHG policies, building succession and cross-training plans forcritical roles.

· Ensure all colleagues and outsourced partners are properly trained,equipped and compliant with workplace safety, chemical handling,infection-control and local regulatory requirements.

· Create an inclusive, engaged and accountable culture where colleaguestake pride in presentation, respond with urgency and work effectively withother departments.

Guest Experience

· Ensure the quality of housekeeping and laundry services consistentlymeets InterContinental brand standards and creates rooms and public spaces thatfeel cared for, distinctive and memorable.

· Schedule and conduct routine inspections of guest rooms, corridors andpublic areas to ensure furnishings, equipment, linens, restrooms and hotelfacilities are clean, well presented and in good repair.

· Ensure guest rooms are ready on arrival, with particular attention toVIPs, IHG One Rewards members, InterContinental Ambassadors, repeat guests andguests with special requests.

· Respond promptly to guest questions, requests and complaints; takeownership of recovery, follow through to closure and use feedback to preventrecurrence.

· Partner closely with Front Office, Engineering, Security and Food &Beverage to coordinate room status, out-of-order rooms, defects, preventivemaintenance, deep cleaning and guest-impacting issues.

· Maintain professional grooming and uniform standards and ensure everyteam member demonstrates care, discretion and respect for guest privacy.

OperationalExcellence

· Maintain effective standards and procedures for room cleaning, publicareas, turndown, minibar support where applicable, linen, uniforms, laundry,lost and found, pest control and key control.

· Plan and deliver deep-cleaning programmes, periodic cleaning androom-care projects, including support during high-volume periods whenoperationally required.

· Maintain accurate room-status communication and productivity tracking,and ensure discrepancies are investigated and resolved promptly.

· Protect hotel assets through effective linen, uniform, guest-supply,equipment and amenity controls, supported by regular inventories and clearaccountability.

· Ensure defects and maintenance concerns are reported, prioritised andfollowed through with Engineering, with appropriate escalation for recurring orguest-impacting issues.

Financial Returns

· Prepare and manage the departmental annual budget, forecasts andoperating plan, with a focus on productivity, cost control and sustainableprofitability.

· Maintain appropriate inventory levels and manage cost per occupied roomfor labour, linen, laundry, guest supplies, amenities, cleaning materials andoutsourced services.

· Review payroll, agency usage, overtime, purchasing and consumptiontrends; implement corrective action while protecting guest and colleagueexperience.

· Evaluate suppliers and service providers, verify service delivery andinvoices, and work with Finance and Purchasing to achieve value, quality andcontract compliance.

· Provide accurate operational and financial reporting, includingproductivity, room-cleaning cost, inventory variance, quality results anddepartmental risks.

ResponsibleBusiness

· Maintain supplies and equipment while minimising waste and supportingthe hotel's environmental initiatives, including responsible chemical use,recycling, linen and towel reuse, and efficient use of water and energy.

· Ensure all cleaning chemicals, machinery and equipment are safelystored, labelled, maintained and used in accordance with manufacturers'guidance and hotel procedures.

· Maintain a secure, accurate and timely lost-and-found process, makingevery reasonable effort to reunite items with their owners.

· Support the hotel's safety, emergency, crisis and business-continuityprocedures and ensure Housekeeping maintains the required records andcompliance evidence.

· Perform other duties as assigned and serve as Manager on Duty whenrequired.

what we need from You

· Degree or Diploma inHospitality Management, Business Administration or a related discipline.

· Minimum 8 to 10 yearsof relevant housekeeping experience in the hotel industry.

· At least 3 to 5 yearsin a senior housekeeping leadership role, preferably in a luxury or upscalehotel.

· Strong knowledge of rooms and public-area operations, laundry and linencontrol, workplace safety, budgeting, productivity management and qualityassurance.

· Proven ability to lead a diverse team, manage outsourced partners,resolve guest concerns and work effectively across departments.

· Strong communication, organisational, analytical and problem-solvingskills; proficient in relevant hotel and Microsoft Office systems.

how do I deliver this

We genuinely care aboutpeople and we show this through living out our promise of True Hospitality eachand every day. It’s what connects everycolleague in all IHG® hotels.

Each IHG® hotel branddelivers True Hospitality in their own way, and at the heart of it all arespecific, core service skills.

· True Attitude: being caring,wanting to make positive difference, and building genuine connections withguest

· True Confidence: having theknowledge and skills to perform your role, and giving guests the confidencethat they can trust you, to help and support them during their stay

· True Listening: focusing onwhat your guest is saying, picking up on body language that is oftenoverlooked, and understanding what the guest wants and needs

· TrueResponsiveness: is about providing guests with what they need, and doing so in atimely and caring manner

There’s so much more to thejob than we can capture here. It’ssimply about creating great experiences, doing the right thing andunderstanding people.

WHAT WE OFFER

We’llreward your hard work with a competitive salary and a comprehensive benefitspackage – including generous room and dining discounts, exceptional trainingopportunities and a strong support for your ongoing career development.

Join us and you’ll becomepart of the global IHG family – and like all families, all our individual teammembers share some winning characteristics. As a team, we work better together – we trust and support each other, wedo the right thing and we welcome different perspectives. You need to show us you care: that you noticethe little things that make a difference to guests as well as always lookingfor ways to improve – visit careers.ihg.com to find out more about us.

IHG is an equal opportunityemployer: Minorities / Females / Disabled / Veterans.