Customer Service Executive (Freight)

About the role

The Customer Service Executive will be responsible to process shipping documentation and billing to customers in the Supply Chain / Freight department.

Key responsibilities

1. Manage shipping documentation formalities in regard to Port Authority / Customs / Tradenet / Portnet

2. Ensure proper and timely billing / closing for all job files, issuance of credit notes, internal expenses report by end of each month

3. Coordinates day-to-day operations and transactions for freight forwarding and other related activity.

4. Manage job file creation, costing and other data entries in 56Cargo System

5. Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc.

6. Send pre-alerts and shipping advice timely to customers and agent

7. Coordinates dispatch of shipping documents to customers and agent.

8. Assist for rate sourcing with various carriers.

9. Any other duties and responsibilities assigned from time to time

Requirements:

1. Degree or Diploma in logistics, supply chain management, business administration or related field

2. Minimum 2 years of experience in shipping documentation in a freight forwarding company

3. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners

4. Experience in Tradenet is an advantage

Others

1. Monday to Friday: 8.30am – 6.00pm

2. 2 ways transport from Jurong East MRT

3. Daily meal subsidy

4. In-house gym

5. Dental, medical, insurance benefits