Workshop Service Advisor (Bus/truck/Automotive)

Responsibilites:

Attend to customers’ repair & maintenance requirement including but not limited to body repair, electrical, mechanical repairs, paint works,..etc

Provide quotation & issue job order to workshop repair team.

Coordinate repair job, parts availability, parts ordering

Liaise with other departments in ensuring that customers' needs are met (On time delivery, customer treatment, quality of repair, reasonable cost etc)

Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement.

Generate invoice, arrange customers vehicle collections, payment collections.

Assist in accident reporting when required, handle surveys.

Handle customer feedback

Requirements:

At least 2 years of related working experience in Workshop Service Centres

Experience in handling customers in repair workshops

Good communication & customers service skills

Ability to bring in business & keep customers happy

Strong technical knowledge in commercial vehicle, (Bus/trucks)

Min ITE/ Diploma in automotive or mechanical engineering is advantage

Ability to work under pressure and tight deadlines

Posses VALID Class 3 driving license (advantage)Workshop Service Advisor (Bus/truck/Automotive)