Officer, Travel Operations

About the Company:

International Bible Experiences (IBEx) is a social enterprise of The Bible Society of Singapore. At IBEx, we believe travel is more than visiting places; it is anopportunity for faith, discovery and spiritual growth.

Job Description:

We are seeking a service-oriented individual with the passion for travel and the heart for helping others experience the Bible and deepen their faith through Christian-themed journeys.

The role focuses on coordinating Bible journeys, pilgrimage tours and mission trips, ensuring every travel experience is professionally planned and delivered.

Key Responsibilities:

Travel Operations &Coordination

• Coordinate tour itineraries, costing, bookings, flights, accommodation, visas and travel insurance.
• Liaise with overseas ground operators, airlines, hotels and other travel suppliers.
• Manage reservations, passenger documentation, payment schedules and pre-departure arrangements.
• Support tour leaders and spiritual directors, including operational requirements and travel-related issues.

Customer Service & BookingManagement

• Handle customer enquiries, reservations and booking follow-up.
• Coordinate passenger registration, payments and outstanding travel documents.
• Provide travel information and assistance throughout the customer journey.

Sales & Front Desk Support

• Attend to walk-in visitors, telephone calls and prospective customers.
• Introduce IBEx programmes and prepare quotations, itineraries and promotional materials.
• Follow up on prospective travellers and support sales and promotional activities.

Qualifications & Requirements:

• Diploma or Degree in Tourism, Travel Management, Hospitality or related fields.
• 3–5 years of relevant travel or tour operations experience preferred.
• Good communication, coordination and organisational skills.
• Proficient in Microsoft Office, particularly Excel and Word.
• Independent, proactive, responsible and customer-oriented.

The Person We Are Looking For:

• Service-oriented, responsible and customer-focused.
• Passionate about travel and creating meaningful travel experiences.
• Appreciates IBEx's Christian vision, mission and values.
• Proactive, adaptable and able to work independently and as part of a team.