Centre Manager | Non-profit, Online Safety and Gender Equity

Location: Holland Village, Singapore
Eligibility: Open to Singapore Citizens and Permanent Residents only

Who We Are

The SHECARES Centre, an initiative by SG Her Empowerment Limited (SHE), is Singapore's only dedicated support centre providing care and support to survivors of online harms. We support children, young people and adults who have experienced online harms such as cyberbullying, impersonation, image-based sexual abuse, deepfakes and doxxing.

Our aim is to provide a safe and confidential space where survivors feel heard, supported and empowered throughout their recovery journey. Through our helpline, textline and face-to-face counselling services, we provide practical and emotional support, alongside access to pro bono legal assistance through our partnership with Pro Bono SG. Where needed, we also guide survivors through reporting processes with law enforcement and social media platforms.

Beyond supporting individuals, we work closely with community partners, conduct public education and deliver training to strengthen awareness and responses to online harms. Our work also contributes to SHE's wider research and advocacy efforts to create a safer and more supportive environment for everyone.

Interested in joining us? We’d love to hear from you! Please share your latest CV/resume with us at [email protected]. Looking forward to hearing from you!

About the Role

We are looking for a Centre Manager who is passionate about people, service excellence and making a meaningful difference in the community.

In this role, you will lead the overall management and development of SHECARES, ensuring that the centre runs effectively while delivering quality, compassionate and trauma-informed support to survivors.

You will work closely with a multidisciplinary team of counsellors, social workers, and case managers, providing leadership, guidance and support to help them deliver the best possible care. You will also play an important role in strengthening the centre's operations, improving service delivery and building strong relationships with external partners.

This is an opportunity for an experienced leader who enjoys balancing strategic thinking with hands-on management, and who is comfortable bringing people together to build and improve services in a growing and evolving environment.

Experience in providing clinical supervision to social workers or counsellors would be an added advantage.

What You Will Be Doing

1. Leading the Centre & Strengthening Our Services

• Oversee the day-to-day operations of SHECARES, ensuring that the centre runs smoothly and delivers effective support to survivors.

• Work with the team to improve existing processes, workflows and ways of working so that services remain consistent and efficient.

• Identify areas where we can improve our services and introduce practical solutions to address operational challenges.

• Monitor service performance, including client engagement, service utilisation and key outcomes, to understand what is working well and where improvements are needed.

• Ensure that the centre meets its reporting, documentation, audit and regulatory requirements.

• Identify emerging needs within the community and explore opportunities to expand or improve our programmes and support services.

• Represent SHECARES at relevant meetings, case discussions and external engagements.

2. Leading, Supporting & Developing the Team

• Lead and guide a multidisciplinary team of counsellors, social workers, and case managers, creating an environment where everyone feels supported and can perform at their best.

• Build a positive and collaborative team culture where people communicate openly, work well together and take ownership of their responsibilities.

• Provide regular guidance, supervision and feedback to help team members develop their skills and grow professionally.

• Support the team in handling complex, sensitive and high-risk cases, ensuring that the right guidance and support are available when needed.

• Encourage effective collaboration and communication across the team and with external partners, referral agencies and relevant stakeholders.

• Look after team wellbeing and identify opportunities for learning, development and capability-building.

• Ensure that case management, counselling support, documentation and risk management practices are carried out consistently and to a high standard.

• Oversee team planning, recruitment needs, onboarding, staff scheduling and resource allocation to ensure the centre is adequately supported.

3. Clinical Supervision & Practice Development (An Added Advantage)

Candidates with relevant clinical supervision experience may also have the opportunity to:

• Provide clinical supervision and guidance to social workers and/or counsellors, supporting them in their professional practice and development.

• Help the team work through complex cases, explore suitable therapeutic approaches and make informed decisions about client care.

• Support the team in maintaining professional and ethical standards in their work.

• Guide staff who are working towards professional accreditation or supervised practice requirements.

• Contribute to strengthening the overall quality and standards of services at the centre.

What We Are Looking For

We would love to hear from candidates who have:

• A Masters degree in Social Work, Counselling, Psychology or a related discipline.

• Experience providing supervision to a team, with a track record of at least 3 years of experience leading, supervising or managing a team.

• At least 10 years of relevant experience in social services, counselling, family violence or community-based services.

• Experience overseeing service operations, managing resources and improving processes.

• The ability to lead a team from different professional backgrounds and provide guidance when handling complex cases.

• A good understanding of trauma-informed, survivor-centred and community-based approaches to care.

• Strong communication and interpersonal skills, with the ability to build trust and work effectively with different stakeholders.

The Kind of Leader Who Will Thrive in This Role

• People-centred: Genuinely cares about people and enjoys supporting others to grow, develop and do their best work.

• Empathetic and approachable: Able to listen, understand different perspectives and build trust with both team members and the people we serve.

• Calm and grounded: Able to navigate sensitive situations, make sound decisions and provide reassurance when challenges arise.

• Organised and resourceful: Comfortable managing multiple priorities, putting structure in place and ensuring things get done.

• Collaborative: Enjoys working with different people, building relationships and bringing teams and partners together.

• Adaptable and proactive: Comfortable working in a growing environment, open to new ideas and willing to take initiative to make things better.

• Purpose-driven: Believes in empowering survivors and contributing to a more supportive and safer community.

Working Arrangements

We offer a hybrid working arrangement, with our office conveniently located in the Holland Village area and accessible by public transport.

About SG Her Empowerment (SHE) Limited

SG Her Empowerment (SHE) is an independent non-profit dedicated to empowering women and girls and supporting targets of online harms. Our vision is to create a safe and equitable tomorrow for every person to thrive. Through community engagement, research, strategic partnerships and advocacy, SHE drives lasting, purposeful change. For more information, please visit https://she.org.sg/ .