Clinic Receptionist & Social Media Executive

Job Title: Clinic Receptionist & Social Media Executive (Junior Executive)

Company Name: Calm Dental

Location: Millenia Walk (#02-21), Singapore

Job Type: Full-Time

About Calm Dental

Located in the heart of the CBD at Millenia Walk, Calm Dental is a modern dental practice centered around comprehensive wellness and advanced digital dentistry. Guided by our philosophy—“Dentistry, Designed for Peace of Mind”—we focus on providing a comfortable, stress-free environment for busy executives and anxious individuals. We utilize biocompatible materials and advanced technology, including infrared 3D intraoral scanning and in-house CEREC CAD-CAM milling, allowing us to provide custom ceramic restorations in a single visit.

The Role

We are seeking a dynamic, highly empathetic, and digitally savvy individual for a unique hybrid role. You will serve as both the physical "face" of the clinic at our front desk and the digital "voice" of our brand across our social media platforms. You will play a critical role in helping patients manage dental anxiety, delivering excellent customer service, and growing our online presence.

Compensation & Benefits

• Competitive Base Salary: $2,800 – $3,200 (commensurate with experience)

• Monthly Performance Incentives: Additional $200 – $600/month based on clinic targets and digital marketing KPIs (e.g., Google Review generation, social media inquiries).

Key Responsibilities

Front Desk & Patient Experience:

• Serve as the first point of contact, welcoming CBD executives, and anxious individuals with warmth, poise, and empathy.

• Manage appointment scheduling, patient registrations, and billing efficiently to ensure a frictionless patient journey.

• Coordinate seamlessly with the clinical team to optimize daily clinic flow.

• Answer inquiries via phone, email, and WhatsApp, maintaining a professional and reassuring tone.

Social Media & Marketing:

• Conceptualize, create, and schedule engaging content for our Instagram, Facebook, and Google Business Profile using tools like Canva, CapCut, and AI platforms (e.g., ChatGPT, Gemini).

• Capture ambient, aesthetic clinic content and behind-the-scenes technology highlights (e.g., 3D scanners, same-day milling) from the reception area.

• Assist in managing automated patient follow-ups and Google Review requests.

• Ensure all marketing content strictly complies with Singapore’s Ministry of Health (MOH) advertising guidelines (training will be provided).

Working Hours

• A rotating schedule of 5 working days a week based on our opening hours:

• Weekdays (Monday to Friday): 9:00 AM – 6:00 PM

• Saturdays: 9:00 AM – 3:00 PM

• Sundays & Public Holidays: Closed

Requirements

• Minimum Education: Diploma in Business, Communications, Hospitality, Marketing is ideal but not strictly required. (Candidates with GCE 'A' Levels or Higher Nitec who possess a strong relevant portfolio/experience will also be considered).

• Experience: 1 to 3 years of proven experience in frontline customer service, hospitality, aviation, premium retail, or digital marketing. (Prior dental or healthcare experience is a strong advantage but not strictly required).

• Excellent command of written and spoken English with exceptional interpersonal skills.

• Proficiency in social media platforms (Instagram, Facebook) and basic digital content creation tools (Canva, video editing apps).

• Comfortable utilizing AI tools to streamline workflows and draft copywriting.

• Highly organized, detail-oriented, and capable of prioritizing physical patient care while managing digital marketing tasks.

• Strong understanding of confidentiality and data privacy (PDPA).

Why Join Us?

You will be part of a forward-thinking, holistic healthcare team operating in a beautiful, calm environment at Millenia Walk. We embrace technology and automation to make work highly efficient, allowing you to focus on meaningful patient interactions and creative marketing.