IT Support Engineer

Designation: IT Support Engineer
Work Location: Singapore 168583
Working Hours: Monday to Friday, 8:30 AM – 6:00 PM
Employment Type: Full-Time / Dedicated On-site Support

Job Responsibilities

• Provide first-level technical support and troubleshooting for Windows desktops, laptops, peripherals and locally installed applications.
• Install, configure, maintain and administer Microsoft Windows operating systems and endpoint devices.
• Perform routine Windows OS patching, software updates, firmware upgrades and security maintenance.
• Manage endpoint protection, anti-malware updates and monitor security compliance.
• Implement approved security-hardening configurations and ensure compliance with IT security standards.
• Administer local user accounts, privileged accounts, access permissions and password-related requests.
• Perform hardware and software troubleshooting, including system errors and peripheral-related issues.
• Maintain endpoint configuration baselines, asset inventories and technical documentation.
• Support endpoint deployment, replacement, relocation, reconfiguration and decommissioning.
• Conduct vulnerability management activities and escalate cybersecurity incidents or security-related concerns.
• Maintain accurate work records, maintenance logs, patching reports, security compliance records and asset documentation.
• Coordinate with IT teams, equipment vendors, system owners and other stakeholders to resolve technical issues.
• Ensure all support activities comply with applicable IT policies, cybersecurity requirements, GMP/GxP standards and operational procedures.
• Support IT operations within manufacturing, laboratory and controlled environments, including cleanroom environments where required.

Requirements:

• Diploma or Degree in Computer Science, Information Technology or a related discipline.

• Minimum 2 years of relevant hands-on experience in Windows endpoint administration, IT systems support or technical operations.

Practical experience in:

• Microsoft Windows installation and administration.
• Windows patch and update management.
• Endpoint security and anti-malware configuration.
• OS and application security hardening.
• User account and privileged-access administration.
• Hardware, software and peripheral troubleshooting.
• Technical documentation and evidence collection.
• Able to support standalone, isolated, workgroup-based and non-domain-joined computers.
• Good troubleshooting, analytical and problem-solving skills.
• Ability to work independently and follow technical procedures accurately.
• Good written and verbal communication skills.
• Willingness to work in cleanroom, laboratory and manufacturing environments, including gowning requirements.

Preferred Experience

• Experience in pharmaceutical, healthcare, manufacturing or laboratory environments.
• Familiarity with GMP/GxP and cybersecurity compliance requirements.
• Experience in endpoint vulnerability management and security compliance documentation.