IT Operations Executive

We are seeking a driven and detail-oriented IT Operations Executive to join our team in the road construction and civil engineering industry. You will support daily IT operations across our headquarters and project sites, maintain reliable and secure IT infrastructure, and help improve business processes through technology.

Key Responsibilities

• Provide day-to-day IT support to staff at headquarters and site offices, covering servers, networks, hardware, software, email, cloud services and other IT matters.

• Diagnose and troubleshoot technical issues, take ownership through to resolution, and coordinate with relevant vendors or technical teams when escalation is required.

• Administer, manage and monitor servers at headquarters and project sites.

• Coordinate IT setup and relocation for new and existing site offices.

• Maintain network infrastructure, including firewalls, site-to-site VPNs, Cisco switches and wireless access points, to support business continuity and minimise downtime.

• Administer user accounts, permissions and access rights across Active Directory, Azure AD and Google Workspace.

• Maintain accurate hardware and software inventories, including asset allocation, software licensing and compliance records.

• Consolidate and standardise IT documentation across multiple sites into a central repository.

• Manage IT procurement, vendor quotations, service agreements and expenditure within approved budgets.

• Build and maintain effective relationships with telecommunications providers, technology vendors and contractors to secure reliable services at competitive costs.

• Review business processes, identify opportunities for improvement and support the implementation of suitable technologies and system integrations.

• Maintain and test backup and disaster recovery procedures, and perform routine checks on system availability and network resilience.

• Apply system updates and security patches, monitor relevant threats and vulnerabilities, and implement appropriate safeguards.

• Prepare regular IT reports, expenditure forecasts and performance metrics for senior management.

Requirements

• Nitec, Diploma or equivalent qualification in Information Technology or a related discipline.

• At least 1 year of relevant IT experience, preferably 1–3 years in IT support or operations.

• Hands-on experience with servers, networking, end-user computing, Microsoft 365 and Google Workspace.

• Experience in IT asset management, software licensing, procurement and budget monitoring.

• Familiarity with data analysis, system interfaces and integration.

• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

• Strong analytical, troubleshooting, problem-solving and organisational skills.

• Proactive, self-motivated and detail-oriented, with a strong sense of ownership.

• Ability to manage multiple priorities and meet deadlines.

• Good interpersonal, communication and presentation skills, both written and verbal.

• Ability to work independently and collaborate effectively with users, colleagues and external service providers.

Added Advantages

• Experience with Info-Tech Full HR Cloud or Sage software.

• Experience in road construction, building construction, civil engineering or e-commerce.