Learning Administrator (6 months Contract)

Role Overview

As a Learning Administrator, you will be in the team supporting the Bank’s Learning & Development operations, regulatory compliance and risk governance. You will work closely within the People team to ensure the Bank’s workforce remains compliant with both internal regulatory training mandates and external industry requirements set by the Monetary Authority of Singapore (MAS).

This role offers hands-on exposure to regulatory reporting, corporate training infrastructure (LMS), and operational process enhancements within an established financial institution.

Key Responsibilities

1. Mandatory Training Governance & KRI Reporting

• Monitor, track, and follow up on employee completion for bank-wide mandatory e-learning and compliance modules (e.g., AML, Cyber Risk, Code of Conduct).

• Assist in compiling, validating, and updating Key Risk Indicator (KRI) reports.

• Identify non-compliance trends or escalation triggers in accordance with the Bank’s operational risk governance framework.

2. Regulatory CPD Tracking (MAS Representatives)

• Assist in maintaining and reconciling Continuous Professional Development (CPD) hours for MAS-licensed representatives (e.g., Financial Advisers Act, Securities and Futures Act).

• Review external training certificates and cross-reference course accreditation against Institute of Banking and Finance (IBF) / MAS compliance standards.

• Maintain audit-ready CPD logs and records for annual regulatory reporting.

3. Training Administration & Query Management

• Serve as a primary point of contact for employee inquiries regarding mandatory compliance modules, enrollment issues and technical navigation of the Learning Management System (LMS).

• Assist in logging, tracking and resolving helpdesk tickets within agreed Service Level Agreements (SLAs).

4. Billing, Claims & Finance Support

• Collate, verify, and process internal and external training claims, vendor invoices, and employee subsidy submissions.

• Assist in preparing documentation for funding claims (e.g., IBF Standards Training Scheme / Financial Training Scheme) where applicable.

5. Process Improvement & Digitalization

• Review existing reporting templates, tracking systems and processes, and query workflows to identify bottlenecks.

• Propose and help implement workflow optimizations to streamline administrative overhead.

Requirements & Qualifications

• Education: Diploma or Bachelor’s Degree in Human Resources, Business Administration, Banking & Finance, or a related discipline.

• Technical Skills:

• Proficient in Microsoft Excel (competency in formulas like VLOOKUP/XLOOKUP, Pivot Tables, and data reconciliation is strongly preferred).

• Prior familiarity with Learning Management Systems (e.g., Workday Learning) is a plus.

• Attention to Detail: High level of precision and diligence when handling data records, compliance reporting, and audit trails.

• Communication Skills: Strong written and verbal communication skills to interact professionally with internal stakeholders across all seniority levels.

• Analytical Mindset: Comfortable working with large datasets, cross-referencing information across multiple platforms, and identifying discrepancies.